General Practice Assistant in Hedon inHedon PUBLISHED MON 10 NOV 2025 Jump to job information section

Job summary
As one of our General Practice Assistants, you will be responsiblefor supporting the practice in delivering excellent patient care by effectivelyproviding direct administrative support to our GPs.We are currently seeking to recruit an additional General PracticeAssistant to join the Patient Services Team. Working alongside our existingGeneral Practice Assistants, supporting all our GPs with the administrativeaspects and duties of their roles as, where and when they require it.If you share our values of collaboration, integrity, quality,respect and wellbeing and are looking for a new challenge we would love to hearto hear from you.Interview Date: Thursday 4th December 2025

Main duties of the job
Our successful candidate will have a busy and varied role working closely with our GPs and providing patient support. Acting as a key point of contact for GPs, patients and the other clinical and non-clinical teams within Holderness Health.You will have excellent communication and negotiation skills and be confident managing your own workload. Our ideal candidate will have

Experience
of working in health or social care setting and a deep understanding of patient care needs; however, we are also interested in hearing from people from a wide range of backgrounds who can demonstrate sound administrative skills and

Experience
of delivering high quality customer or patient care.Contact with patients is predominately via telephone, therefore you must possess an excellent telephone manner.

About us
We are a large rural practice with approximately 34,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness, and you must also be willing to travel between sites as necessary.Our hard-working and dedicated team includes GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme.

Details

Date posted
10 November 2025

Pay scheme
Other

Salary
£12.21 to £13.30 an hour In line with Holderness Health Pay Policy

Contract
Permanent

Working pattern
Full-time

Reference number
A1637-25-Job location
sChurch View Surgery5 Market Hill HouseHedonHU12 8JEHedon Group PracticeChapel LaneKeyinghamHullHU12 9RASt Patrick's SurgerySt Patrick's GreenPatringtonHullHU12 0PFHodgson Lane SurgeryHodgson LaneRoosHullHU12 0LFSt. Nicholas SurgeryQueen StreetWithernseaHU19 2PZHolderness Health15Hedon RoadHullHU9 5NXHedon Group Practice4 Market HillHedonHullHU12 8JD

Job description

Job responsibilities
Job description
and Responsibilities:As one of our General Practice Assistants, you will beresponsible for supporting the practice in delivering excellent patient care byeffectively providing direct administrative support to our GPs.Main DutiesComplete patient-related tasks assigned to you by a GP.Co-ordinate general correspondence on behalf of assigned GPs.Assist the GPs in completing basic non-clinical and clinicalforms; by entering core elements for the GP to approve and sign.File blood results for assigned GPs, working to an agreedprotocol.Run daily searches to identify and action appropriatelylaboratory reports; contacting patients with the GPs filed actions, requestsand comments.Monitor GP buddy groups to ensure that tasks, bloods, referralsetc. are all up to date including during periods of holiday.Code patient data and ensure accurate recording of informationin the patient record.Liaison with Other AgenciesComplete online referrals of patients to other providers (e.g.hospital consultants) at the request of the GP.Help GPs liaise with outside agencies e.g. getting anotherhealth professional on the phone to ask for advice or arrange admission withthe GP can continue with their consultation(s).MeetingsSupport GP meetings with preparing agendas, taking minutes andmaintaining action trackers (e.g. GP Lead Role Meeting, Clinical Meeting,Clinical Quality Meeting etc.).Patient AppointmentsArrange appointments, tests and follow up appointments forpatients.Reschedule GP appointments/clinics as required e.g. as a resultof GP sickness absence.Improve attendance and reduce frequency of patientnon-attendance.Planning and Diary ManagementMake best use of GP time by effective scheduling of follow upappointments, palliative care home visits etc.Manage process for future patient recalls e.g. when a patientneeds to have a follow-up scan after a period of time.Quality ImprovementProvide administrative support to GPs in achieving key qualitytargets (Quality Outcomes Framework, Investment & Impact Fund, and PrimaryCare Network Direct Enhanced Service).Support audit and quality improvement activity for assigned GPs.Undertake projects to collect and improve the quality ofinformation held with regard to patients e.g. preferred means of communication.Patient CareObtain history and basic readings for patients at the request ofthe GP.Explain treatment procedures to patients.Manage effective communications with patients on behalf ofassigned GPs (text messaging, calling etc.).Support the development and implementation of projects andinitiatives aimed at improving care for patients.Identify and

Address
safeguarding concerns.Identify carers of patients to ensure that they are coded anddirected internally or externally for appropriate support.Team WorkingProvide support to other teams within the practice to ensurethat quality patient care is always prioritised.ReportingMaintain effective records of activity and produce reports asrequired.Ensure personal workplan is up to date.Provide any agreed performance/activity data.This

Job description
is intended to provide an outline of thekey tasks and responsibilities only. There may be other duties required of thepost-holder commensurate with the position and at the request of a GP. Thisdescription will be open to regular review and may be amended to take intoaccount development within the Practice. All members of staff should beprepared to take on additional duties or relinquish existing duties in order tomaintain the efficient running of the Practice.This

Job description
is intended as a basic guide to the scopeand responsibilities of the post and is not exhaustive. It will be subject toregular review and amendment as necessary in consultation with the post holder.

Job description

Person Specification
Personal QualitiesEssentialEmotionally resilient and able to flag personal support needs to management when requiredCommitted to personal developmentApproachable and flexibleHonest and reliableSensitive to patients needsAbility and willingness to work across all Holderness Health sitesSelf-motivated

Experience
Essential

Experience
of working in a busy and demanding environment

Experience
of delivering high quality customer or patient care

Experience
of general administration processes and record keepingDesirable

Experience
of working in a health or social care setting, ideally general practice

Experience
of SystmOne clinical system

Experience
of recording notes/actions and minute takingSkills & KnowledgeEssentialComputer literate with an ability to use the required IT systems and Microsoft OfficeIntermediate Excel skillsExcellent negotiation skillsExcellent communication skills, both verbal and writtenAble to effectively manage own workloadAble to meet deadlines, work under pressure and balance prioritiesAble to build and sustain relationships at all levelsAttention to detail ensuring a high level of accuracyDesirableUnderstanding of patient care needsKnowledge of medical terminologyAn understanding and knowledge of the workings of the NHSKnowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty

Qualifications
EssentialGood standard of general education (NVQ Level 2 or equivalent)DesirableNVQ Level 3 or equivalentE-learning for Health Social Prescribing Certificate

Experience
Essential

Experience
of SystmOne clinical system

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details