Patient Booking Coordinator in Fulwood inFulwood PUBLISHED WED 24 SEP 2025 Jump to job information section
CHEC rnQ3E4B
Job description
Job summary
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.
Main duties of the job
All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.
Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.
About us
Since 2, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.
CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Details
Date posted
24 September 2025
Pay scheme
Other
Salary
£24,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE1137409
Job locations
Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood
Fulwood, Preston
PR2 9WT
Job description
Job responsibilities
Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
Process referrals
Book patients appointments using the booking system
Performing ad hoc administration duties as necessary
Working effectively and efficiently to the CHEC standards
Job description
Job responsibilities
Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
Process referrals
Book patients appointments using the booking system
Performing ad hoc administration duties as necessary
Working effectively and efficiently to the CHEC standards
Person Specification
Experience
Essential
- Excellent customer service skills
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Have empathy and patience with referrals
- Strong communication skills and confidence when speaking on the phone
- Good attention to detail
Person Specification
Experience
Essential
- Excellent customer service skills
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Have empathy and patience with referrals
- Strong communication skills and confidence when speaking on the phone
- Good attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
CHEC
Address
Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood
Fulwood, Preston
PR2 9WT
Employer's website
https://jobsincare.com/job/jnsnEBkXr56 (Opens in a new tab)
Employer details
Employer name
CHEC
Address
Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood
Fulwood, Preston
PR2 9WT
Employer's website
https://jobsincare.com/job/jnsnEBkXr56 (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
24 September 2025
Pay scheme
Other
Salary
£24,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE1137409
Job locations
Broughton Business Park, 1-6 Star Building, Oliver's Pl, Fulwood
Fulwood, Preston
PR2 9WT
Privacy notice
CHEC's privacy notice (opens in a new tab)
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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