Job description

Job responsibilities

Team Leader responsibilities

• Overseeing the workforce requirements for reception
  ensuring reception is always covered in a planned and future focused way. Communicate rotas to the team in advance with
  as much notice of change as is reasonably practicable.
• Supervise the Reception team to ensure all staff are
  aware of Best Practice to enable the team to carry out their duties and
  responsibilities to support other staff members, patients and GPs.
• Responsible for ensuring Standard Operating
  Procedures are up to date for the Reception team
• Working with the IT and Practice Administrator to
  ensure the team receive training on systems and IT processes.
• Coordinate
  the team to ensure they have the time and appropriate conditions to carry out
  their additional administrative duties.
• Work
  with the team to maintain an organised work environment
• Dealing
  with patient queries that have been escalated from Reception team
• Monitor
  incoming calls via Redcentric software and ensure appropriate receptionist
  cover meets demand. Manage any patient recorded hold messages through the
  Redcentric portal

Receptionist responsibilities

• Greet patients and visitors to the practice
• Book in, amend and cancel patient
  appointment inline with practice appointments procedures ensuring optimum
  efficiency of the appointment system.
• Ensure that patients without appointments
  but who need urgent consultations are booked into appropriate slots and
  referred to a GP where necessary
• Receive and record requests for home visits,
  assessing urgency in accordance with the Practices protocols.
• Respond and/or redirect all patient and visitor
  requests accordingly
• Explain practice arrangements and formal
  requirements to new patients and temporary residents, ensure procedures are
  completed.
• Advise patients of relevant charges for
  private services, accept payment.
• Produce repeat prescriptions according to
  practice procedures and ensure timely distribution of completed prescriptions.
• Ensure correspondence, reports, results etc.
  are filed electronically in correct patient record
• Ensure reception and waiting areas are kept
  neat and tidy
• Answering incoming telephone calls, taking
  messages and redirecting calls appropriately.
• Opening and locking up the building when
  required
• Check emails on a daily basis.
• Operating the Clinical system as per
  training and direction provided
• Dealing with tasks from GPs
• Carry out any
  reasonable requests in the course of your day to support the Practice

Person Specification

Experience

Essential

• Supervisory experience



• Excellent written and verbal communication



• Effective delegation skills



• Working on a busy Reception



• Working in an office environment



• Working as part of a team



• Handling confidential information



• Receiving and making telephone calls

Desirable

• Information Governance



• Experience working in GP Surgery



• Change Management

Knowledge and Skills

Essential

• Good communicator, able to re-assess progress and raise concerns



• Able to suggest solutions to problems



• Friendly and welcoming



• Able to deal with angry or upset people



• Confident using the phone



• Organising and prioritising workload



• Able to treat all information with sensitivity and discretion patient information, practice information and information regarding colleagues

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Management or Leadership qualification, ie ILM Leadership and Management Level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Priory View Medical Centre

Address

2a Green Lane

Leeds

LS12 1HU

Employer's website

https://jobsincare.com/job/jnspxp4xszN (Opens in a new tab)