Administration Support / Care Navigator in Pinner inPinner PUBLISHED TUE 4 NOV 2025 Jump to job information section

Job summary
We are looking for an Admin support/Care Navigator to join our

Experience
d team. To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The admin support / care navigator will also be expected to undertake reception & admin duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population.We are a training practice for trainee Doctors and medical students, with a supportive team.Our Patient Participation Group (PPG) is very active and supportive in the running of the practice.

Main duties of the job
Admin support is responsible for:a. Assisting in the administration and support operations of the practice.b. Managing requests from external organisations such as the local police, solicitors, insurance companies, DVLA and other agencies (PMA).c. Managing the referral process and dealing with queries relating to referrals in a timely manner.d. Managing registrations to included processing, queries and deductions.e. Work with DPM on the practice patient recall system helping to update medical records and arrange appropriate review appointments to achieve maximum points in QOF, ES,LIS,LES,DES and target driven recall programmes.f. Management and distrubution of clinical documentsThe following are the core responsibilities of the Care Navigator:Process and signpost patientsManaging phones appropriatelyInitiate contact with and respond to requests from patients, team members and external agenciesEnter read-code data on EMISDocument handlingInput data into the patients healthcare recordsDirect requests for information to the appropriate teamManage queries as necessary in an efficient and polite mannerMonitor and maintain the reception area and noticeboardsSupport clinical staff with general tasks as neededAction incoming emailsComplete opening and closing procedures in accordance with the duty rotaSupport pharmacist(s) in the management of prescriptionsManage the movement of patient medical recordsMonitor and replenish suppliesMedical Record Envelope management

About us
Toprovide and facilitate the highest quality health care to our practicepopulation. The practice team will aim to achieve the above using team working,education, evidence based medicine and research.Wewill employ multi professional working across traditional boundaries with ourpatients and colleagues in the extended primary care health team and otherlocal practices as well as our PCN (primary care network) to help us achieve.

Details

Date posted
04 November 2025

Pay scheme
Other

Salary
£12.21 an hour

Contract
Permanent

Working pattern
Part-time

Reference number
A1563-25-0005

Job location
sUxbridge RoadPinnerMiddlesexHA5 4EA

Job description

Job responsibilities
The following are the core responsibilities of the Administrator Support. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.The Administrator is responsible for:a. Overseeing the administration and support operations of the practice.b. Supporting the management team in the compilation of practice reports and the practice development planc. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, insurance companies, DVLA and other agencies (PMA). Also managing patient PMA requests to include generating invoices.d. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriatelye. Managing the referral process and dealing with queries relating to referrals in a timely manner.f. Managing registrations to included processing, queries and deductions.g. Managing the patient information on display to include website, TV screen, social media accounts and waiting room noticeboardsh. Work with DPM on the practice patient recall system helping to update medical records and arrange appropriate review appointments to achieve maximum points in QOF, ES,LIS,LES,DES and target driven recall programmes.i. Summarising incoming medical records.In addition to the primary responsibilities, the Administration Support may be requested to:a. Partake in audit as directed by the audit leadb. Monitor and promote the use of the Friends and Family Testc. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiativesd. To help cover care navigator duties when requiredThe following are the core responsibilities of the Care Navigator:Process and signpost patientsManaging phones appropriatelyInitiate contact with and respond to requests from patients, team members and external agenciesEnter read-code data on EmisDocument handlingInput data into the patients healthcare recordsDirect requests for information to the appropriate teamManage queries as necessary in an efficient and polite mannerMonitor and maintain the reception area and noticeboardsSupport clinical staff with general tasks as neededAction incoming emailsComplete opening and closing procedures in accordance with the duty rotaSupport pharmacist(s) in the management of prescriptionsManage the movement of patient medical recordsMonitor and replenish suppliesMedical Record Envelope management

Job description

Person Specification
SkillsEssentialExcellent communication skills (written and oral)Strong IT skillsClear, polite telephone mannerCompetent in the use of Office and OutlookEffective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow policy and procedureDesirableEMIS/SystmOne/Vision user skillsUnderstanding of clinical coding

Qualifications
EssentialGCSE Mathematics and English (C or above)DesirableEducated to A-level/equivalent or higher, with relevant

Experience
NVQ Level 2 in Health and Social Care

Experience
Essential

Experience
of working with the general public

Experience
of administrative dutiesDesirable

Experience
of working in a healthcare settingPersonal QualitiesEssentialPolite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsInitiative and judgement (knowing when to ask for help)Ability to work under pressureOther RequirementsEssentialFlexibility to work outside of core office hoursMaintain confidentiality at all timesDisclosure Barring Service (DBS) check

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details