Care Navigator in Liverpool inLiverpool PUBLISHED WED 12 NOV 2025 Jump to job information section
Competitive rates
PERMANENT
Rock Court Surgery rNHfgPNfh
Job description
Job summary
Rock Court Surgery has an opportunity for a full time memberof staff within our Reception/Care Navigation team.
Experience
of General Practiceis desirable but not essential as training will be given. We are looking for 30-32 hours per week, Monday to Friday, within the hours of 12:30 - 18:30 and Thursday being 12:30-8pm.
Main duties of the job
Maintaining and monitoring the Practice appointment system.Care navigation at front desk, telephone and online requestsfor appointments.Answer incoming phone calls, transferring calls or dealingwith the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests frompatients, team members and external agenciesPhotocopy documentation as requiredInput data into the patients healthcare records asnecessaryDirect requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative teamManage all queries as necessary in an efficient mannerMaintain a clean, tidy, effective working area alwaysMonitor and maintain the reception area and notice boardsSupport all clincal staff with general tasks as requested
About us
Rock Court Surgery has 2 senior partners, 5 salaried GPs, 1ANP, 1Practice nurse, 1 Nurse associate, 1 HCA and 7 Care navigators/admin teammembers. Our Practice list size is approximately 5600.The practice is part of the iGPc Primary Care Network whichincludes 7 other Practices. As part of the PCN, we have access to Pharmacists(prescribing and non-prescribing), pharmacy technicians, care co-ordinators,social prescribers, paramedics and First Contact Physiotherapists.We believe ourselves to be a very welcoming and enjoyableplace to work and we look forward to welcoming a new member of the team.
Details
Date posted
12 November 2025
Pay scheme
Other
Salary
£12.21 an hour Subject to change based on
Experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5670-25-00Job location
s4 Crystal CloseOld SwanLiverpoolMerseysideL13 2GA
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception/carenavigation duties and the provision of general support to the multidisciplinaryteam. Duties can include but are not limited to, greeting and directingpatients, effective use of the appointment system, booking appointments,processing of information and assisting patients as required. To act as thecentral point of contact for patients, the distribution of information,messages and enquiries for the clinical team, liaising with multidisciplinaryteam members and external agencies such as secondary care and community serviceproviders.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act(Exceptions Order) 1975 and as such it will be necessary for a submission forDisclosure to be made to the Disclosure and Barring Service (formerly known asCRB) to check for any previous criminal convictions.
Job description
Person Specification
Qualifications
Essential
Qualifications
EssentialEducated to GCSE level or equivalent
Experience
of working with the general publicExcellent communication skills (written and oral)Strong IT skills Clear, polite telephone mannerEffective time management (Planning and Organising)Ability to work as a team member and autonomouslyGood interpersonal skills Problem solving & analytical skillsAbility to follow policy and procedurePolite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureFlexibility to work outside of core office hoursDisclosure Barring Service (DBS) checkDesirableDesirable
Experience
of administrative duties
Experience
of working in a health care settingEMIS user skills
Experience
Desirable
Experience
working in primary Care or with Emis web would be desirable but not essential
Person Specification
Qualifications
Essential
Experience
of administrative duties
Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Rock Court Surgery has an opportunity for a full time memberof staff within our Reception/Care Navigation team.
Experience
of General Practiceis desirable but not essential as training will be given. We are looking for 30-32 hours per week, Monday to Friday, within the hours of 12:30 - 18:30 and Thursday being 12:30-8pm.
Main duties of the job
Maintaining and monitoring the Practice appointment system.Care navigation at front desk, telephone and online requestsfor appointments.Answer incoming phone calls, transferring calls or dealingwith the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests frompatients, team members and external agenciesPhotocopy documentation as requiredInput data into the patients healthcare records asnecessaryDirect requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative teamManage all queries as necessary in an efficient mannerMaintain a clean, tidy, effective working area alwaysMonitor and maintain the reception area and notice boardsSupport all clincal staff with general tasks as requested
About us
Rock Court Surgery has 2 senior partners, 5 salaried GPs, 1ANP, 1Practice nurse, 1 Nurse associate, 1 HCA and 7 Care navigators/admin teammembers. Our Practice list size is approximately 5600.The practice is part of the iGPc Primary Care Network whichincludes 7 other Practices. As part of the PCN, we have access to Pharmacists(prescribing and non-prescribing), pharmacy technicians, care co-ordinators,social prescribers, paramedics and First Contact Physiotherapists.We believe ourselves to be a very welcoming and enjoyableplace to work and we look forward to welcoming a new member of the team.
Details
Date posted
12 November 2025
Pay scheme
Other
Salary
£12.21 an hour Subject to change based on
Experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5670-25-00Job location
s4 Crystal CloseOld SwanLiverpoolMerseysideL13 2GA
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception/carenavigation duties and the provision of general support to the multidisciplinaryteam. Duties can include but are not limited to, greeting and directingpatients, effective use of the appointment system, booking appointments,processing of information and assisting patients as required. To act as thecentral point of contact for patients, the distribution of information,messages and enquiries for the clinical team, liaising with multidisciplinaryteam members and external agencies such as secondary care and community serviceproviders.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act(Exceptions Order) 1975 and as such it will be necessary for a submission forDisclosure to be made to the Disclosure and Barring Service (formerly known asCRB) to check for any previous criminal convictions.
Job description
Person Specification
Qualifications
Essential
Qualifications
EssentialEducated to GCSE level or equivalent
Experience
of working with the general publicExcellent communication skills (written and oral)Strong IT skills Clear, polite telephone mannerEffective time management (Planning and Organising)Ability to work as a team member and autonomouslyGood interpersonal skills Problem solving & analytical skillsAbility to follow policy and procedurePolite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureFlexibility to work outside of core office hoursDisclosure Barring Service (DBS) checkDesirableDesirable
Experience
of administrative duties
Experience
of working in a health care settingEMIS user skills
Experience
Desirable
Experience
working in primary Care or with Emis web would be desirable but not essential
Person Specification
Qualifications
Essential
Experience
of administrative duties
Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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