Community Administration Assistant in Harrow inHarrow PUBLISHED FRI 7 NOV 2025 Jump to job information section
Band 3: £29,651 to £31,312 a year PA Inclusive of High Cost Area Supplement pro rata
PERMANENT
Job description
Job summary
o Work within the Clinical Support Team to provide a comprehensive clerical support serviceo Responsibility for data entry and maintenance of database systems.o Assists in the organisation of workload management - word processing, distributing and filing etc.o Liaison with clinical and admin staff both within and outside the department.o Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies.o Booking Appointments
Main duties of the job
o Liaison with staff both within and outside the department, contact with GPs patients, families and other relevant external agencies.o Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy.o Respond to a high volume of external/internal enquires via personal, written and telephone queries.o Responsibility for implementing instructions involving liaison with patients, families, hospitals, GPs and other agencies in connection to patients and their care.o Excellent communication skills required.o Booking Appointments as required
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.We run major acute services at:Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UKSt Mark's Hospital: an internationally renowned specialist centre for bowel diseaseEaling Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House HospiceCentral Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£29,651 to £31,312 a year PA Inclusive of High Cost Area Supplement pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-9190DG
Job location
sNorthwick Park HospitalWatford RoadHarrowHA1 3UJ
Job description
Job responsibilities
To view the main responsibility, please see the attached the
Job description
and
Person Specification
.
Job description
Job description
and
Person Specification
.
Person Specification
Education/
Qualifications
EssentialoGCSE's grade C and above, including English and Mathematics.DesirableNVQ 3 in admin/customer care or equivalent qualificationKnowledge &
Experience
EssentialoExcellent organisational skillsoExcellent interpersonal skillsoHas a demonstrable record of recording data and maintaining databases and other sources of informationDesirablePrevious
Experience
of working for the NHSCerner
Experience
Skills, Abilities and AttributesEssentialoAble to communicate clearly with patients, relatives, healthcare professionalsoAbility to work as part of a teamoAbility to work under pressure
Person Specification
Education/
Experience
of working for the NHSCerner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
o Work within the Clinical Support Team to provide a comprehensive clerical support serviceo Responsibility for data entry and maintenance of database systems.o Assists in the organisation of workload management - word processing, distributing and filing etc.o Liaison with clinical and admin staff both within and outside the department.o Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies.o Booking Appointments
Main duties of the job
o Liaison with staff both within and outside the department, contact with GPs patients, families and other relevant external agencies.o Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy.o Respond to a high volume of external/internal enquires via personal, written and telephone queries.o Responsibility for implementing instructions involving liaison with patients, families, hospitals, GPs and other agencies in connection to patients and their care.o Excellent communication skills required.o Booking Appointments as required
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.We run major acute services at:Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UKSt Mark's Hospital: an internationally renowned specialist centre for bowel diseaseEaling Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House HospiceCentral Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£29,651 to £31,312 a year PA Inclusive of High Cost Area Supplement pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-9190DG
Job location
sNorthwick Park HospitalWatford RoadHarrowHA1 3UJ
Job description
Job responsibilities
To view the main responsibility, please see the attached the
Job description
and
Person Specification
.
Job description
Job description
and
Person Specification
.
Person Specification
Education/
Qualifications
EssentialoGCSE's grade C and above, including English and Mathematics.DesirableNVQ 3 in admin/customer care or equivalent qualificationKnowledge &
Experience
EssentialoExcellent organisational skillsoExcellent interpersonal skillsoHas a demonstrable record of recording data and maintaining databases and other sources of informationDesirablePrevious
Experience
of working for the NHSCerner
Experience
Skills, Abilities and AttributesEssentialoAble to communicate clearly with patients, relatives, healthcare professionalsoAbility to work as part of a teamoAbility to work under pressure
Person Specification
Education/
Experience
of working for the NHSCerner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Community Administration Assistant:
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To work as a Community Administration Assistant in the UK, you'll typically need a combination of administrative skills, interpersonal abilities, and knowledge related to community engagement. Here are some key skills and qualifications that are often required or beneficial for this role:
Administrative Skills
1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and keep accurate records.
2. Computer Literacy: Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace) and experience with databases.
3. Data Entry and Management: Attention to detail in entering and maintaining community information and records.
4. Report Writing: Ability to prepare clear reports and documentation regarding community activities and administrative tasks.
Communication Skills
1. Verbal Communication: Strong skills in speaking clearly and effectively with community members, stakeholders, and colleagues.
2. Written Communication: Proficient in writing emails, newsletters, and other correspondence, as well as documenting meeting minutes.
3. Interpersonal Skills: Ability to engage positively with diverse community members and collaborate with various stakeholders.
Customer Service Skills
1. Problem-Solving: Ability to address and resolve inquiries or issues raised by community members effectively.
2. Empathy and Patience: Understanding and supporting the community's needs, especially when dealing with sensitive issues.
Community Engagement Knowledge
1. Understanding of Community Issues: Familiarity with the local community, its needs, and available services/resources.
2. Event Planning: Skills in organizing community events, workshops, or activities can be beneficial.
Relevant Experience
1. Previous Administrative Experience: Practical experience in an office or administrative role is often preferred.
2. Voluntary Work: Experience in community service or volunteer roles can enhance your understanding of community needs and engagement.
Professional Qualifications
1. Education: A relevant qualification (e.g., A Levels, NVQ, BTEC) can be advantageous, but not always necessary.
2. Certifications: Additional training in areas such as project management or community engagement can be helpful but is not always required.
Personal Attributes
1. Flexibility and Adaptability: Ability to adjust to changing priorities and community needs.
2. Team Player: Willingness to work collaboratively with colleagues and community organizations.
Technology Skills
1. Familiarity with Social Media: Understanding how to use social media platforms for community engagement and outreach.
2. Basic IT Troubleshooting: Ability to resolve common technical issues that may arise in an office setting.
inHarrow
51.570772170712175 -0.33948035549431294 Harrow 
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