Administration Assistant in Bracknell inBracknell PUBLISHED FRI 7 NOV 2025 Jump to job information section
Band 3: £26,240 to £27,928 a year per annum (incl of HCAS)
PERMANENT
Job description
Job summary
The postholder will be responsible for the processing of dental referrals which are received electronically and in the post. The post holder will work closely with administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries. The dental software currently used is Sensei and full training will be provided. The post holder will also provide other administrative support as necessary to the Community Dental Service.Working time: 37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role
Main duties of the job
Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.To be responsible for the processing of enquiries, letters and reports.To record, collate and present service activity reports, audits and surveys as required.To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.To respond to mail, telephone calls and emails to the CDS HQ in box ensuring accurate recording and transmission of messages, taking suitable action to ensure that enquiries are directed to the appropriate members of staff and undertaking delegated action as necessary.To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.To take responsibility for cascading information throughout the service asrequired.Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying, shredding.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.Our values at Berkshire Healthcare are:Caring for and about you is our top priorityCommitted to providing good quality, safe servicesWorking Together with you to develop innovative solutionsYour wellbeing is important to us. Some of the benefits of working for us include:Flexible working options to support work-life balance27 days' annual leave rising with service + opportunity to buy and sellGenerous NHS pension schemeExcellent learning and career development opportunities'Cycle to Work' and car leasing scheme including electric vehiclesAccess to a range of wellbeing tools and servicesDiscounts at hundreds of popular retailers and restaurantsStaff networks for race, diversity, disabilities, the environment and armed forces community to support equalityGenerous maternity, paternity, adoption and special leaveFree parking across Trust sitesFOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£26,240 to £27,928 a year per annum (incl of HCAS)
Contract
Permanent
Working pattern
Full-time
Reference number
371-CHS1109-A
Job location
sDental StaffingBracknellRG12 1LH
Job description
Job responsibilities
The must haves for this role:Education/
Qualifications
GCSE or equivalent standard of education including English languageTrainingIT / keyboard Skills including Microsoft Outlook, Windows, Word and ExcelPrevious
Experience
:
Experience
in the use of Microsoft windows packages
Experience
of working with the general publicPrevious Health Service / Customer Service BackgroundKnowledge, Skills & AbilitiesGood word processing skillsFor further information about the role, please see attached
Job description
and
Person Specification
.We strongly encourage you to review how you meet the criteria in the
Person Specification
and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Meenu Gopakumar, , Telephone no: wholl be delighted to help.We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Experience
:
Job description
and
Person Specification
Education/
Qualifications
EssentialGCSE or equivalent standard of education including English languageTrainingEssentialIT / keyboard Skills including Microsoft Outlook, Windows, Word and Excel,Previous
Experience
Essential
Experience
of working with the general publicPrevious Health Service / Customer Service BackgroundDesirable
Experience
in the use of Sensei dental softwareUse of a computer databaseKnowledge, Skills & AbilitiesEssentialGood word processing skillsEffective organisational and time management skillsExcellent written and verbal communication skillsReliable, efficient, calm under pressureAbility to empathise, be supportive and sensitive to the needs of othersAbility to deal with challenging situations
Person Specification
Education/
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
The postholder will be responsible for the processing of dental referrals which are received electronically and in the post. The post holder will work closely with administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries. The dental software currently used is Sensei and full training will be provided. The post holder will also provide other administrative support as necessary to the Community Dental Service.Working time: 37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role
Main duties of the job
Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.To be responsible for the processing of enquiries, letters and reports.To record, collate and present service activity reports, audits and surveys as required.To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.To respond to mail, telephone calls and emails to the CDS HQ in box ensuring accurate recording and transmission of messages, taking suitable action to ensure that enquiries are directed to the appropriate members of staff and undertaking delegated action as necessary.To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.To take responsibility for cascading information throughout the service asrequired.Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying, shredding.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.Our values at Berkshire Healthcare are:Caring for and about you is our top priorityCommitted to providing good quality, safe servicesWorking Together with you to develop innovative solutionsYour wellbeing is important to us. Some of the benefits of working for us include:Flexible working options to support work-life balance27 days' annual leave rising with service + opportunity to buy and sellGenerous NHS pension schemeExcellent learning and career development opportunities'Cycle to Work' and car leasing scheme including electric vehiclesAccess to a range of wellbeing tools and servicesDiscounts at hundreds of popular retailers and restaurantsStaff networks for race, diversity, disabilities, the environment and armed forces community to support equalityGenerous maternity, paternity, adoption and special leaveFree parking across Trust sitesFOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£26,240 to £27,928 a year per annum (incl of HCAS)
Contract
Permanent
Working pattern
Full-time
Reference number
371-CHS1109-A
Job location
sDental StaffingBracknellRG12 1LH
Job description
Job responsibilities
The must haves for this role:Education/
Qualifications
GCSE or equivalent standard of education including English languageTrainingIT / keyboard Skills including Microsoft Outlook, Windows, Word and ExcelPrevious
Experience
:
Experience
in the use of Microsoft windows packages
Experience
of working with the general publicPrevious Health Service / Customer Service BackgroundKnowledge, Skills & AbilitiesGood word processing skillsFor further information about the role, please see attached
Job description
and
Person Specification
.We strongly encourage you to review how you meet the criteria in the
Person Specification
and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply.If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Meenu Gopakumar, , Telephone no: wholl be delighted to help.We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Job description
Experience
:
Job description
and
Person Specification
Education/
Qualifications
EssentialGCSE or equivalent standard of education including English languageTrainingEssentialIT / keyboard Skills including Microsoft Outlook, Windows, Word and Excel,Previous
Experience
Essential
Experience
of working with the general publicPrevious Health Service / Customer Service BackgroundDesirable
Experience
in the use of Sensei dental softwareUse of a computer databaseKnowledge, Skills & AbilitiesEssentialGood word processing skillsEffective organisational and time management skillsExcellent written and verbal communication skillsReliable, efficient, calm under pressureAbility to empathise, be supportive and sensitive to the needs of othersAbility to deal with challenging situations
Person Specification
Education/
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for an Administration Assistant:
Click to view
To work as an Administration Assistant in the UK, you'll need a mix of technical, organizational, and interpersonal skills. Here are some essential skills and qualifications:
Essential Skills
1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain clear systems for filing and information retrieval.
2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.
3. IT Proficiency: Familiarity with office software (e.g., Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook) and basic knowledge of data management systems.
4. Attention to Detail: Accuracy in completing tasks, managing data, and producing documents.
5. Time Management: Ability to meet deadlines and manage time effectively in a busy work environment.
6. Problem-Solving Skills: Capability to identify issues and find practical solutions.
7. Customer Service Skills: A professional approach to dealing with both internal and external customers.
8. Teamwork: Ability to work collaboratively in a team environment.
9. Adaptability: Flexibility to adapt to changing tasks and priorities as needed.
Qualifications
- Educational Background: A good general education, typically a minimum of GCSEs in English and Maths.
- Relevant Experience: Previous administrative or office experience can be advantageous.
- Professional Qualifications: While not always necessary, qualifications in administration, business, or related fields (e.g., NVQ or BTEC) may enhance your prospects.
- Familiarity with Office Technology: Knowledge of office equipment (printers, copiers, etc.) and possibly specific software relevant to the industry you're applying to.
Additional Considerations
- Confidentiality Awareness: Understanding the importance of handling sensitive information appropriately.
- Basic Financial Knowledge: Some roles may require basic budgeting or invoicing skills.
inBracknell
51.41684778076583 -0.7516012390716739 Bracknell 
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