Care Co-Ordinator / Medical Administrator in Ottery St. Mary inOttery St. Mary PUBLISHED MON 3 NOV 2025 Jump to job information section

Job summary
Care Co-Ordinator / Medical Administrator is a key front-line position responsiblefor managing the first impressions of the practice. This role involves greetingpatients, managing communication between patients and medical staff, andfacilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through thecomplexities of healthcare interactions, ensuring they receive timely andappropriate care.Key responsibilities include scheduling appointments,managing patient records, answering phone calls, and providing patients withinformation about healthcare services. Care Co-Ordinator / Medical Administratorwill ensure that allpatient interactions are handled with empathy and efficiency, maintainingconfidentiality and compliance with healthcare regulations. This positionrequires excellent communication skills, strong organisational abilities, and apatient-centric approach to service delivery.

Main duties of the job
Patient Interaction and Support:Front Desk ManagementAppointment bookingTelephone EnquiriesAdministrative Responsibilities:eConsultations.Patient Records ManagementSummarisingCoding and scanningAny other administrative work as required.Communication and Coordination:Care NavigationFacility Support:Resource ManagementSafety ProtocolsQuality Improvement:Feedback CollectionService Enhancement InitiativesProfessional Development:Training ParticipationMiscellaneous:The Practice recognises that the role above is wide andvaried is evolving in nature. Therefore, this

Job description
is not intendedto be exhaustive and there will be other tasks and duties that the post holderwill be expected to perform within what is ordinarily expected of this role.

About us
Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.

Details

Date posted
November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Part-time

Reference number
A2381-25-0CMC

Job location
sColeridge Medical CentreCanaan WayOttery St. MaryDevonEX11 1EQ

Job description

Job responsibilities
A wide range of patient facing services and administrative duties.Full

Job description
can be found under supporting information.

Job description

Person Specification

Experience
Desirable

Experience
in a receptionist or customer service role, preferably in a healthcare setting

Experience
with medical terminology and understanding basic healthcare operationsSkills / CompetenciesEssential- Excellent communication skills (written / oral)- Strong IT skills- Clear, polite telephone manner- Competency in MS Office and Outlook- Effective time management- Accuracy and attention to detail- Ability to follow policy and procedure- Flexibility to work outside of core hours, including Saturdays as part of a shared rota when requiredDesirable- SystmOne clinical software user skills- Ability to work autonomously and with a team- Problem-solving, initiative and analytical skills

Qualifications
EssentialGCSE grade 4 - 9 (A to C) in English & MathsDesirableNVQ Level 2 in Health & Social Care

Person Specification

Experience
Desirable

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details