Clinical Support Worker in Norwich inNorwich PUBLISHED MON 27 OCT 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year pro rata per annum
PERMANENT
Job description
Job summary
We are unable to offer sponsorship for this post.NCH&C is hiring Clinical Support Workers within the state-of-the-art Willow Unit. Recently opened at Norwich Community Hospital, the new facility provides a supportive environment for 48 patients.Willow Unit enables patients to make steady, step-by-step improvements and gain independence as they prepare to return to the community. Patients are supported to play an active role in their own care and feel confident about performing daily activities when they leave.Healthcare is delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and wellbeing.NCH&C is proud to be a vibrant and inclusive employer of choice in Norfolk. Whatever your role, you can benefit from flexible working, training and career progression opportunities, and a comprehensive wellbeing offering including free staff gyms, counselling, and physiotherapy.
Main duties of the job
Utilising the latest therapy and rehabilitation technology and practices, you will be a part of this team and will play a pivotal role in supporting patients back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within this new unit.Work as part of the team to deliver care in a reablement setting.To support an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and families.To support patients being as independent as possible with their washing/dressing and nutritional needs.To work as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met.To support and deliver innovation within discharge practice and pathways.To work with system partners including the voluntary sector to ensure that patients
Experience
a seamless transfer of care both into and onward from the unit.Support the delivery and co-ordination of care to a named group of patients.Work proactively within the team to achieve unit and trust goals and objectives.Work with and promote recognised policies, protocols, and guidelines.
About us
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.Find out more about working for our organisation here: https://jobsincare.com/job/jnswzHeL8Y4 note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.We are unable to offer sponsorship for this post.
Details
Date posted
27 October 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year pro rata per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
839-7574791-JH
Job location
sWillow Unit, Norwich Community HospitalBowthorpe RoadNorwichNR2 3TU
Job description
Job responsibilities
To carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.To work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.To support patients emotional well-being by supporting positive conversations, actively encouraging, and promoting independence on a range of activities of daily living.To accurately document all care delivered to patients, including recording documentation electronically on trust systems always maintaining confidentiality.To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.Provide and deliver a high standard of individualised personal care (e.g.: washing/dressing and nutritional needs) with a reablement ethos.To keep the unit clean and tidy maintaining a safe environment.To adhere to trust infection control procedures.To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the registered nurse.To support relatives under the guidance of the Multidisciplinary Team (MDT).To assist with the discharge process for patients by the MDT.
Job description
Person Specification
Qualifications
EssentialEducation to GCSE level Grade 5 in English and Mathematics or equivalent.Care Certificate and or equivalent health care
Experience
DesirableCity and Guilds NVQ Level 3 in Care/Health and Social CareSkills, Abilities and KnowledgeEssentialGood organisational skillsBasic I.T. and computer skillsGood interpersonal and communication skillsGood numeracy and literacy skillsCommunicationEssentialClear oral and written communicationDesirableBasic computer skillsPersonal and People DevelopmentEssentialPolite/courteousCaring personalitySensitive and tolerantResilientOtherEssentialAble to make own travelling arrangementsMay be required to work in other community hospital's within our trust in order to meet the needs of the serviceDesirableAbility to work 12.5 hour shift day/night patterns
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
We are unable to offer sponsorship for this post.NCH&C is hiring Clinical Support Workers within the state-of-the-art Willow Unit. Recently opened at Norwich Community Hospital, the new facility provides a supportive environment for 48 patients.Willow Unit enables patients to make steady, step-by-step improvements and gain independence as they prepare to return to the community. Patients are supported to play an active role in their own care and feel confident about performing daily activities when they leave.Healthcare is delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and wellbeing.NCH&C is proud to be a vibrant and inclusive employer of choice in Norfolk. Whatever your role, you can benefit from flexible working, training and career progression opportunities, and a comprehensive wellbeing offering including free staff gyms, counselling, and physiotherapy.
Main duties of the job
Utilising the latest therapy and rehabilitation technology and practices, you will be a part of this team and will play a pivotal role in supporting patients back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within this new unit.Work as part of the team to deliver care in a reablement setting.To support an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and families.To support patients being as independent as possible with their washing/dressing and nutritional needs.To work as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met.To support and deliver innovation within discharge practice and pathways.To work with system partners including the voluntary sector to ensure that patients
Experience
a seamless transfer of care both into and onward from the unit.Support the delivery and co-ordination of care to a named group of patients.Work proactively within the team to achieve unit and trust goals and objectives.Work with and promote recognised policies, protocols, and guidelines.
About us
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.Find out more about working for our organisation here: https://jobsincare.com/job/jnswzHeL8Y4 note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.We are unable to offer sponsorship for this post.
Details
Date posted
27 October 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year pro rata per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
839-7574791-JH
Job location
sWillow Unit, Norwich Community HospitalBowthorpe RoadNorwichNR2 3TU
Job description
Job responsibilities
To carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.To work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.To support patients emotional well-being by supporting positive conversations, actively encouraging, and promoting independence on a range of activities of daily living.To accurately document all care delivered to patients, including recording documentation electronically on trust systems always maintaining confidentiality.To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.Provide and deliver a high standard of individualised personal care (e.g.: washing/dressing and nutritional needs) with a reablement ethos.To keep the unit clean and tidy maintaining a safe environment.To adhere to trust infection control procedures.To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the registered nurse.To support relatives under the guidance of the Multidisciplinary Team (MDT).To assist with the discharge process for patients by the MDT.
Job description
Person Specification
Qualifications
EssentialEducation to GCSE level Grade 5 in English and Mathematics or equivalent.Care Certificate and or equivalent health care
Experience
DesirableCity and Guilds NVQ Level 3 in Care/Health and Social CareSkills, Abilities and KnowledgeEssentialGood organisational skillsBasic I.T. and computer skillsGood interpersonal and communication skillsGood numeracy and literacy skillsCommunicationEssentialClear oral and written communicationDesirableBasic computer skillsPersonal and People DevelopmentEssentialPolite/courteousCaring personalitySensitive and tolerantResilientOtherEssentialAble to make own travelling arrangementsMay be required to work in other community hospital's within our trust in order to meet the needs of the serviceDesirableAbility to work 12.5 hour shift day/night patterns
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Clinical Support Worker:
Click to view
To work as a Clinical Support Worker (CSW) in the UK, you typically need a combination of personal attributes, practical skills, and knowledge relevant to the role. Here’s a list of key skills and qualities that are often essential:
1. Communication Skills: Effective verbal and written communication is crucial when interacting with patients, families, and healthcare professionals.
2. Empathy and Compassion: Understanding and being sensitive to the needs and feelings of patients is vital in providing support and care.
3. Teamwork: Ability to work collaboratively with other healthcare staff, including nurses, doctors, and other support workers.
4. Attention to Detail: Being vigilant and accurate in tasks to ensure patient safety and proper care delivery.
5. Basic Clinical Skills: Familiarity with basic clinical procedures, such as taking vital signs, assisting with mobility, or basic patient hygiene.
6. Emotional Resilience: Being able to cope with the emotional demands of the job, especially in challenging or distressing situations.
7. Organizational Skills: Ability to prioritize tasks, manage time effectively, and keep organized records.
8. Adaptability: Flexibility to respond to varying patient needs and changing healthcare environments.
9. Basic IT Skills: Competence in using hospital systems, care management software, and other technology as necessary.
10. Health and Safety Awareness: Knowledge of basic health and safety protocols to ensure a safe working environment for both patients and staff.
11. Understanding of Patient Confidentiality: Awareness of data protection and confidentiality laws (e.g., GDPR) related to patient information.
12. Cultural Competence: Being respectful and understanding of diverse cultures and backgrounds of patients.
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