Support Worker in Exeter inExeter PUBLISHED THU 30 OCT 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year
PERMANENT
Devon Partnership NHS Trust rQSZNtRl
Job description
Flexible hours & part‑time working supported — ideal if you juggle family or caring duties.
24/7 Crisis House at Redhills in Exeter — reliable shifts and a local, commutable role if you drive.
Permanent Band 3 post (Agenda for Change) with pay £24,937–£26,598 — steady NHS salary and benefits.
Protected supervision by a House Manager with Home Treatment team backup — strong safety & learning support.
Training & progression, Care Certificate within 6 months, NVQ3 opportunities and lived‑experience encouraged.
Therapeutic, homely environment focused on recovery and family co‑production — rewarding hands‑on care work.
Job summary
We have a great opportunity for a support worker to join our Crisis House Team based at Redhills House in Exeter.Redhills Crisis House in Exeter offers a welcoming, safe and friendly environment for people who are experiencing a mental health crisis and who need a short period of intensive support away from home.We are open 24/7 every day of the year.Our main aim is to help you manage and resolve your crisis through assessment and treatment in a homely environment.
Main duties of the job
Main duties of the job
The support worker will provide direct therapeutic engagement to services users in crisis, supporting them in a co-constructed manner, to move away from the crisis point and focus on desired future goals and solution building.As part of the Crisis House Team, you will develop strong links with carers and other networks to support the service user to develop a co-produced management plan that allows them to contain their current crisis and build on existing skills and community links to further support their future management and wellbeing.The support worker will assist in the day to day running of the Crisis House environment and will ensure that all service users maintain their activities of daily living.The support worker will be supervised by the House Manager and will be closely supported as necessary in the management of risks and the deteriorating service user, by the Home Treatment team.
About us
About Devon Partnership TrustWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we doOur valuesWe not only recruit based on
Qualifications
&
Experience
- we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived
Experience
of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Details
Date posted
30 October 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9369-25-Job location
sRedhills HouseExwick RoadExeterEX42DA
Job description
Job responsibilities
Job responsibilities
Please refer to the full
Job description
and
Person Specification
attached to this advert which will provide further information on this role.
Person Specification
Qualifications
EssentialTo complete the Care Certificate within the first 6 months of employment unless already obtained or evidence of equivalent agreed and signed off by the appointing manager at interview. If not, this will be a trainee position until successful completionBasic EducationDesirableNVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.Other evidence of training or development relevant to working within mental health settings
Experience
EssentialPrevious employment /
Experience
of working with people in a caring situation or previous
Experience
working in a different role within mental health servicesDesirablePrevious care
Experience
with people who have Mental Health difficulties.Knowledge & SkillsEssentialEssential Awareness of safeguarding principlesIT skillsDemonstrate an ability to make and sustain professional therapeutic relationshipsGood communication and listening skillsAbility to work with people in a group and individual basisDemonstrate an ability and awareness to maintain personal boundaries Problem solving skillsAble to plan work, time management, completing records and recording observations etc.To take leadership and direction from qualified staff.To participate in unsupervised tasks and provide accurate feedback to relevant partiesTo demonstrate an ability to provide practical support with daily living activities, and physically perform nursing duties.To be able to respond promptly to physical and mental health emergencies, be able to think quickly and deal with situations in a calm and sensible manner.To be patient and tolerant in challenging situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
Job description
and
Person Specification
Person Specification
Communication and Working Relationship SkillsEssential1. Demonstrate an ability to make and sustain professional therapeutic relationships2. Good communication and listening skills3. Ability to work with people in a group and individual basis4. Good written communication.5. Able to work in a team effectively
Experience
Essential1. Previous employment /
Experience
working in a different role within mental health services2. Previous care
Experience
with people who have Mental Health difficulties.3. Knowledge of mental health and a basic understanding of physical health presentations.
Qualifications
Essential1. NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.2. Other evidence of training or development relevant to working within mental health settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
We have a great opportunity for a support worker to join our Crisis House Team based at Redhills House in Exeter.Redhills Crisis House in Exeter offers a welcoming, safe and friendly environment for people who are experiencing a mental health crisis and who need a short period of intensive support away from home.We are open 24/7 every day of the year.Our main aim is to help you manage and resolve your crisis through assessment and treatment in a homely environment.
Main duties of the job
Main duties of the job
The support worker will provide direct therapeutic engagement to services users in crisis, supporting them in a co-constructed manner, to move away from the crisis point and focus on desired future goals and solution building.As part of the Crisis House Team, you will develop strong links with carers and other networks to support the service user to develop a co-produced management plan that allows them to contain their current crisis and build on existing skills and community links to further support their future management and wellbeing.The support worker will assist in the day to day running of the Crisis House environment and will ensure that all service users maintain their activities of daily living.The support worker will be supervised by the House Manager and will be closely supported as necessary in the management of risks and the deteriorating service user, by the Home Treatment team.
About us
About Devon Partnership TrustWe provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.We are committed to developing a culture of coproduction, involving patients, families & carers in everything we doOur valuesWe not only recruit based on
Qualifications
&
Experience
- we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived
Experience
of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Details
Date posted
30 October 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9369-25-Job location
sRedhills HouseExwick RoadExeterEX42DA
Job description
Job responsibilities
Job responsibilities
Please refer to the full
Job description
and
Person Specification
attached to this advert which will provide further information on this role.
Person Specification
Qualifications
EssentialTo complete the Care Certificate within the first 6 months of employment unless already obtained or evidence of equivalent agreed and signed off by the appointing manager at interview. If not, this will be a trainee position until successful completionBasic EducationDesirableNVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.Other evidence of training or development relevant to working within mental health settings
Experience
EssentialPrevious employment /
Experience
of working with people in a caring situation or previous
Experience
working in a different role within mental health servicesDesirablePrevious care
Experience
with people who have Mental Health difficulties.Knowledge & SkillsEssentialEssential Awareness of safeguarding principlesIT skillsDemonstrate an ability to make and sustain professional therapeutic relationshipsGood communication and listening skillsAbility to work with people in a group and individual basisDemonstrate an ability and awareness to maintain personal boundaries Problem solving skillsAble to plan work, time management, completing records and recording observations etc.To take leadership and direction from qualified staff.To participate in unsupervised tasks and provide accurate feedback to relevant partiesTo demonstrate an ability to provide practical support with daily living activities, and physically perform nursing duties.To be able to respond promptly to physical and mental health emergencies, be able to think quickly and deal with situations in a calm and sensible manner.To be patient and tolerant in challenging situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job description
Job responsibilities
Job description
and
Person Specification
Person Specification
Communication and Working Relationship SkillsEssential1. Demonstrate an ability to make and sustain professional therapeutic relationships2. Good communication and listening skills3. Ability to work with people in a group and individual basis4. Good written communication.5. Able to work in a team effectively
Experience
Essential1. Previous employment /
Experience
working in a different role within mental health services2. Previous care
Experience
with people who have Mental Health difficulties.3. Knowledge of mental health and a basic understanding of physical health presentations.
Qualifications
Essential1. NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.2. Other evidence of training or development relevant to working within mental health settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Flexible hours & part‑time working supported — ideal if you juggle family or caring duties.
24/7 Crisis House at Redhills in Exeter — reliable shifts and a local, commutable role if you drive.
Permanent Band 3 post (Agenda for Change) with pay £24,937–£26,598 — steady NHS salary and benefits.
Protected supervision by a House Manager with Home Treatment team backup — strong safety & learning support.
Training & progression, Care Certificate within 6 months, NVQ3 opportunities and lived‑experience encouraged.
Therapeutic, homely environment focused on recovery and family co‑production — rewarding hands‑on care work.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Flexible hours & part‑time working supported — ideal if you juggle family or caring duties.; 24/7 Crisis House at Redhills in Exeter — reliable shifts and a local, commutable role if you drive.; Permanent Band 3 post (Agenda for Change) with pay £24,937–£26,598 — steady NHS salary and benefits.; Protected supervision by a House Manager with Home Treatment team backup — strong safety & learning support.; Training & progression: Care Certificate within 6 months, NVQ3 opportunities and lived‑experience encouraged.; Therapeutic, homely environment focused on recovery and family co‑production — rewarding hands‑on care work.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Support Worker:
Click to view
To work as a Support Worker in the UK, you'll need a combination of personal qualities and specific skills. Here are some key skills and attributes that are typically important for this role:
1. Communication Skills: Ability to listen actively and communicate clearly with clients, their families, and other professionals.
2. Empathy and Compassion: Understanding the emotional needs of clients and demonstrating compassion and care is crucial.
3. Problem-Solving Skills: Ability to assess situations and come up with practical solutions to meet the needs of clients.
4. Patience and Resilience: Working with clients who may have challenging behaviors or emotional needs requires a lot of patience and the ability to remain calm under pressure.
5. Interpersonal Skills: Building rapport and maintaining professional relationships with clients and colleagues.
6. Organizational Skills: Manage your time effectively and keep track of multiple responsibilities and tasks.
7. Teamwork: Ability to work collaboratively with other professionals such as social workers, health care providers, and therapists.
8. Flexibility and Adaptability: Clients' needs can change rapidly, so it’s important to adapt to new situations.
9. Knowledge of Safeguarding: Understanding policies and practices around safeguarding vulnerable individuals is essential for ensuring their safety.
10. Cultural Awareness: Being sensitive to the diverse backgrounds and needs of clients and providing appropriate support.
11. Basic IT Skills: Familiarity with using computers and electronic health records, as well as communication tools.
12. First Aid and Health Care Knowledge: While not always required, having basic first aid skills can be beneficial, and understanding health conditions related to your client group is important.
While formal qualifications are not always necessary, having relevant training or a vocational qualification in health and social care can be advantageous. Additionally, specific roles may require knowledge or experience in particular areas, such as mental health, learning disabilities, or physical disabilities.
It's also essential to undergo a background check (DBS check) as working with vulnerable individuals often requires safeguarding compliance.
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