Care Co-ordinator in Dover inDover PUBLISHED WED 29 OCT 2025 Jump to job information section

Job summary
TheCare Coordinator role is seen as a critical and evolving post to support multi-disciplinaryworking across both Total Health Excellence East & West Primary CareNetworks (PCN) as part of the Integrated Neighbourhood Care Team (INT) to deliver effective,co-ordinated care for adults, particularly those at high risk of a hospitalemergency admission, ED attendances or out of hours care. Proactivelycoordinate personalised care and support planning for the most vulnerablepeople in the community, including the frail/elderly and those living withother long-term health conditions. To undertake some clinical interventionscommensurate with a health care assistant.

Main duties of the job
Tomeet with people, families and carers (in practice, in their home and in othercommunity settings) to co-ordinate their care, review their needs and help themaccess the services and support they require, assisting them to understand andmanage their own health and wellbeing referring to other professionals whereappropriate.Actas a central point of contact to ensure that patients receive the best possiblecare, and the person is supported to achieve the outcomes that are important tothem. This will be achieved by bringing together all the information about apersons identified care and support needs and exploring options to meet thesewithin a single personalised care and support plan, based on what matters tothe person and presenting this at multidisciplinary team meetings (MDT).Tosupport people in preparing for or following-up clinical conversations theyhave with primary care professionals to enable them to be actively involved inmanaging their care and supported to make choices that are right for them. Youwill use knowledge of health and social and other support services available inthe area, including those offered by the community and voluntary sector, tolink people up with these and help them overcome any barriers they mightencounter. The aim is to help people improve their quality of life and avoidunplanned hospital admissions.

About us
Channel Health Alliance was established in April of 2providing a range of primary and community services on behalf of the NHS. Weare delighted to have attained accreditation with the Care Quality Commission,and a CQC rating of good which only a few federations have achieved.Channel Health Alliance has embraced the continuingchallenges faced by health and social care which has enabled us to provide highquality, innovative services for our diverse population.Total Health Excellence (THE) East and West Primary CareNetworks (PCNs) work with our partners to provide proactive, personalised carefor people close to home. We operate across the Dover and Folkestone areas andeight GP practices form our PCNs. Our PCNs are led by a Clinical Director, whois a GP, supported by a team of around 50 highly qualified healthprofessionals.

Details

Date posted
29 October 2025

Pay scheme
Other

Salary
£26,026 a year

Contract
Permanent

Working pattern
Full-time

Reference number
B0253-25-0005

Job location
sChannel Health Alliance1 Maison Dieu RoadDoverKentCT16 1RW

Job description

Job responsibilities
TheCare Coordinators role will support the Lead GP and the Multi-DisciplinaryTeam and PCN practices, coordinating all key activity including access toservices, advice and information and ensuring health and care planning istimely, efficient, and patient-centred. The role will include supportingdigital initiatives and includes responsibilities for the coordination of thepatients journey through primary care. The Care Coordinator will also arrangeand minute all PCN MDT meetings.

Job description

Person Specification

Experience
Essential

Experience
of working in health, social care and other support roles in direct contact with people, families and carers

Experience
d in a health or social care arenaAdministrative Duties including preparing for meetings and writing minutesHas attention to detail, able to work accurately, identifying errors quickly and easilyHas a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.Understanding of medical terminology around frailty, population health management and long-term conditions.Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audienceAn excellent understanding of data protection and confidentiality issuesAble arrange suitable meetings with multiple individuals with often conflicting prioritiesSelf-Motivated and proactiveContinued commitment to improve skills and abilities in new areas of workAble to undertake the demands of the post with reasonable adjustment if requiredAble to access transport to work across the practices within the PCNs and attend meetings in other locationsExcellent time keeping and prioritisation skillsProfessional attributes and appearanceDesirableVital signs monitoring, simple dressings and phlebotomyGood working knowledge of EMISUnderstanding of the current issues facing the NHS including Primary Care Networks

Qualifications
EssentialEducated to GCSE or equivalentDesirableNVQ Level 3 in a health or social care related discipline (or equivalent

Experience
)ECDL or Other equivalent IT qualification

Person Specification

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details