Receptionist/ Care Navigator in Burnham Market inBurnham Market PUBLISHED TUE 4 NOV 2025 Jump to job information section
Competitive rates
PERMANENT
Primary Care Careers rD8BMKk6
Job description
Job summary
The Burnhams Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on afull time basis, working a minimum of 25 hours a week, to be worked over 5 days. The receptionist plays a pivotal role in the
Experience
of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job
Greeting and directing all patients.Making appointments.Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.Advising patients of practice procedures.Registering new patients.Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
The Burnham Surgery is a small GP Practice on the Norfolk coast rated as Good by the Care Quality Commission (CQC). It provides care to around 4,200 patients in and around Burnham Market.In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.The reception team is a small, friendly, and busy and efficient team who pride themselves on being the front face of the practice.The successful candidate will work closely with the reception team to make sure we are constantly providing our patients with the greatest care possible and supporting each other in doing so.You will be key member of the reception team, answering calls into the surgery, speaking with patients face to face at the reception desk, booking appointments, sign posting patients, amending clinics as well as other reception duties. The role also encompasses other duties such as scanning, summarising, and coding as well as other administrative areas.
Details
Date posted
04 November 2025
Pay scheme
Other
Salary
£12.43 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
29128
Job location
sChurch WalkBurnham MarketNorfolkPE31 8DH
Job description
Job responsibilities
If you would like to find out more information about thisrole, please see the attached job specification.
Job description
Person Specification
Experience
EssentialAbility to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience
of working with the general public, being sensitive and empathic in distressing situations.Ability to work as part of a team.Strong IT and administration skills, with a high level of accuracy and attention to detail.Previous medical or healthcare receptionist
Experience
is desirable.Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
The Burnhams Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on afull time basis, working a minimum of 25 hours a week, to be worked over 5 days. The receptionist plays a pivotal role in the
Experience
of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job
Greeting and directing all patients.Making appointments.Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.Advising patients of practice procedures.Registering new patients.Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
The Burnham Surgery is a small GP Practice on the Norfolk coast rated as Good by the Care Quality Commission (CQC). It provides care to around 4,200 patients in and around Burnham Market.In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.The reception team is a small, friendly, and busy and efficient team who pride themselves on being the front face of the practice.The successful candidate will work closely with the reception team to make sure we are constantly providing our patients with the greatest care possible and supporting each other in doing so.You will be key member of the reception team, answering calls into the surgery, speaking with patients face to face at the reception desk, booking appointments, sign posting patients, amending clinics as well as other reception duties. The role also encompasses other duties such as scanning, summarising, and coding as well as other administrative areas.
Details
Date posted
04 November 2025
Pay scheme
Other
Salary
£12.43 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
29128
Job location
sChurch WalkBurnham MarketNorfolkPE31 8DH
Job description
Job responsibilities
If you would like to find out more information about thisrole, please see the attached job specification.
Job description
Person Specification
Experience
EssentialAbility to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience
of working with the general public, being sensitive and empathic in distressing situations.Ability to work as part of a team.Strong IT and administration skills, with a high level of accuracy and attention to detail.Previous medical or healthcare receptionist
Experience
is desirable.Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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inBurnham Market
52.94530082944833 0.7256762496407948 Burnham Market 
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