Part time Receptionist/ Administrator in London inLondon PUBLISHED FRI 7 NOV 2025 Jump to job information section

Job summary
City Square Medical Group is a Total Triage GP practice,meaning all appointment requests are initially reviewed by a duty GP beforebeing directed to the most appropriate clinician or service.We are looking to recruit a part-timeReceptionist/Administrator to join our friendly and supportive team.The successful candidate must be able to cover extendedhours on a Monday (15:00 to 20:00 on a rota basis). When not working extendedhours, the hours will be:Monday: 07:45 to 12:45Tuesday to Friday: 13:30to 18:30Our reception and admin team helppatients access our services across our two sites by managing online requests,phone calls, and messages with care and efficiency.Previous applicants need NOT apply.

Main duties of the job
As a receptionist/administrator, you are the fundamental base of the practice, and so the ideal candidate would have previous GP practice or similar to

Experience
along with:Knowledge of EMIS WebFront desk receptions dutiesRegistrationsExcellent IT SkillsConfident and compassionateFamiliar with electronic prescribing requestSuperb communication skillsPositive attitudeState calm whilst working under pressure

About us
City Square Medical Group is a 4 partner, inner city GP surgery in Tower Hamlets, providing safe and effective healthcare to 12,000 local residents. We are a two site practice and have recently gone through a merger in April 2020 and are looking to recruit Receptionist/Administrator/s to join our dedicated, patient focused thriving practice.

Details

Date posted
November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Part-time

Reference number
A0528-24-0005

Job location
s14 Deancross StreetLondonE1 2QACable Street Surgery445 Cable StreetLondonE1W 3DP

Job description

Job responsibilities
Job summary
:Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone in a courteous efficient and effect way.Primary key responsibilitiesThe following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:a. Maintaining a thorough and up-to-date knowledge of all practice proceduresb. Opening up and locking up of practice premises and maintaining security in accordance with practice protocols and equipmentc. Maintain and monitor the practice appointment system (AccuRx Triage)d. Answer incoming phone calls, transferring calls or dealing with the callers request appropriatelye. Process personal, telephone and e-requests for appointments, visits and telephone consultations and ensuring callers are suitably advised and / or directed to the most appropriate healthcare professional to meet their need as assessed through accurate two-way communicationf. Taking messages and passing on information in an accurate and timely manner with regard to urgency, confidentiality and providing answers/replies wherever appropriate for internal and external two-way communicationg. Signpost patients to the correct serviceh. Clinically code data on EMIS webi. Filing, photocopy and scanning documentation as requiredj. Sort and date stamp all incoming patient-related mailk. Scan patient-related documents onto their medical record using read codes as agreed by the clinical team, within a 72 hour time-scalel. Data entry of new and temporary registrations and relevant patient information as requiredm. Input data into patients healthcare records as necessaryn. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative teamo. Carry out system searches as requestedp. Keeping all areas tidy and clear of any unnecessary or out-of-date items in the reception area, patients seating area, and entrances to the practice, together with noticeboards and leaflet dispensers at all timesq. Monitor and maintain the reception area and notice-boardsr. Support all clinical staff with general tasks as requesteds. Familiar with EPS and online requestst. Use of software packages e.g: Microsoft Word and Excelu. Open post and distribute leave private and confidential marked post in PM trayv. Attend Protected Learning Training meetingsw. Attend courses as and when required by the Practicex. Check, order monitor and maintain stock of reception forms and stationeryy. Prepare and participate in CQC inspection in conjunction with other delegated practice staffz. Admin duties including secretarial support including typing as and when required support admin, operations coordinator and practice manageraa. Ad hoc duties as and when required by the Practicebb.

Job description
s and individual responsibilities may be amended from time to time.Secondary responsibilitiesIn addition to the primary responsibilities, the Receptionist may be requested to:a. Partake in audit as directed by the audit leadb. Support administrative staff, providing cover during staff absencesc. Action incoming emails and correspondence as necessaryd. Scan patient related documentation and attach scanned documents to patients healthcare recordse. To collect repeat prescription requests from the post box and receptionf. To liaise with patients and chemists regarding queries and requestsg. To ensure that patient queries on medication are highlighted to the relevant GPh. As required support City Square Medical Group in the management of repeat prescriptions, ensuring they are processed accurately and efficientlyi. Produce, maintain and participate in the receptionist rota for lunch and out of hours coverj. Deputise for the other receptionists during periods of absencek. Stay up to date with reception staff development, providing guidance and direction, with mandatory trainingl. Identify and provide team training where requiredm. Support the Reception Supervisor in producing and maintaining the duty rotan. Support the Practice Manager with all Patient Participation Group related matterso. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting roomp. Be aware of what is going on in the patient waiting area and be alert to problemsq. Ensure that all visitors to the practice use the clarify scanning code to sign in and out of the premises.

Job description

Person Specification

Qualifications
EssentialEducated to GCSE level or equivalentSkillsEssential- Excellent Communication skills (written and oral)- Strong IT Skills- Clear, polite telephone manner- Competent in the use of Office and Outlook- Effective time management (planning and organising)-Ability to work as a team member and autonomously- Good interpersonal skills- Problem solving and analytical skills- Ability to follow policy and procedureDesirable- EMIS webOther requirementsEssential- Flexibility to work outside of core office hours- Disclosure Barring Service (DBS) checkPersonal QualitiesEssential- Polite and confident- Flexible and cooperative- Motivated- Forward thinker- High levels of integrity and loyalty- Sensitive and empathetic in distressing situations-Ability to work under pressure

Experience
Essential-

Experience
working with the general publicDesirable-

Experience
of administrative duties-

Experience
of working in a healthcare setting

Person Specification

Experience
Essential-

Experience
of administrative duties-

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details