Patient Pathway Coordinator - Respiratory Department in Epsom inEpsom PUBLISHED THU 6 NOV 2025 Jump to job information section
Band 4: £32,199 to £34,876 a year Pa incl HCAS Outer pro rata
FIXEDTERM
Job description
Job summary
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2e.g. 18 Week Referral to Treatment, National Cancer Waiting Times Guidance etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide administrative support to consultant/clinical teams including the management of clinician's diaries/timetables. Ensure consultants' timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s). Check patient identity
Details
including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.
Details
Date posted
06 November 2025
Pay scheme
Agenda for changeBandBand 4
Salary
£32,199 to £34,876 a year Pa incl HCAS Outer pro rata
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
343-749FM-SC-VCG
Job location
sEpsom & St Helier HospitalDorking RoadEpsomKT18 7EG
Job description
Job responsibilities
Please see the attached supporting
Job description
and
Person Specification
document which contains more information about the role and requirements. Please ensure your application refers to the
Job description
and
Person Specification
.The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Job description
Job description
and
Job description
and
Person Specification
Qualifications
EssentialGood general education with GCSE or equivalent in English at grade C or aboveDesirableNVQ level 3 in Business Administration or Customer Care of equivalent
Experience
Essential
Experience
of using a full range of IT/Patient administration systems
Experience
of patient administration work in a healthcare settingDesirable
Experience
working in a similar role in a hospital/health care settingSkills and knowledgeEssential
Experience
dealing with customer complaints and customer careThe ability to prioritise tasks effectively without direct supervisionComputer proficiencyKnowledge of NHS service provision including the pathway of careKnowledge of healthcare administrative systems and processesEquality and diversity knowledge
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2e.g. 18 Week Referral to Treatment, National Cancer Waiting Times Guidance etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.To provide administrative support to consultant/clinical teams including the management of clinician's diaries/timetables. Ensure consultants' timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s). Check patient identity
Details
including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.
Details
Date posted
06 November 2025
Pay scheme
Agenda for changeBandBand 4
Salary
£32,199 to £34,876 a year Pa incl HCAS Outer pro rata
Contract
Fixed termDuration12 months
Working pattern
Full-time
Reference number
343-749FM-SC-VCG
Job location
sEpsom & St Helier HospitalDorking RoadEpsomKT18 7EG
Job description
Job responsibilities
Please see the attached supporting
Job description
and
Person Specification
document which contains more information about the role and requirements. Please ensure your application refers to the
Job description
and
Person Specification
.The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Job description
Job description
and
Job description
and
Person Specification
Qualifications
EssentialGood general education with GCSE or equivalent in English at grade C or aboveDesirableNVQ level 3 in Business Administration or Customer Care of equivalent
Experience
Essential
Experience
of using a full range of IT/Patient administration systems
Experience
of patient administration work in a healthcare settingDesirable
Experience
working in a similar role in a hospital/health care settingSkills and knowledgeEssential
Experience
dealing with customer complaints and customer careThe ability to prioritise tasks effectively without direct supervisionComputer proficiencyKnowledge of NHS service provision including the pathway of careKnowledge of healthcare administrative systems and processesEquality and diversity knowledge
Person Specification
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
Useful skills for a Patient Pathway Coordinator - Respiratory Department:
Click to view
To work as a Patient Pathway Coordinator in the UK, you'll need a combination of clinical knowledge, organizational skills, and interpersonal abilities. Here are some key skills and qualifications typically required for this role:
1. Clinical Knowledge: Understanding of medical terminology and healthcare processes to coordinate patient pathways effectively.
2. Communication Skills: Strong verbal and written communication skills to liaise with patients, healthcare providers, and other stakeholders.
3. Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and ensure that patient care pathways are followed.
4. Problem-Solving Skills: Capability to address and resolve issues that may arise during a patient's care journey.
5. Attention to Detail: Precision in handling patient information, scheduling, and documentation to ensure accuracy and compliance with regulations.
6. IT Skills: Proficiency with electronic health records (EHR), data management systems, and general computer skills to track patient pathways and communicate effectively.
7. Teamwork and Collaboration: Ability to work well within multidisciplinary teams, promoting cooperation among various healthcare providers.
8. Empathy and Compassion: Understanding patient concerns and providing support throughout their healthcare journey.
9. Knowledge of Healthcare Policies: Familiarity with the National Health Service (NHS) and relevant healthcare policies to ensure compliance and best practices.
10. Time Management: Effectively managing time to coordinate appointments, treatments, and follow-ups to optimize patient care.
11. Training and Qualifications: While formal qualifications can vary, degrees in healthcare management, nursing, or a related field may be beneficial. Previous experience in healthcare settings can also be a significant advantage.
inEpsom
51.33316851400103 -0.266986211816625 Epsom 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.