Patient Pathway Coordinator - Respiratory Department in Epsom inEpsom PUBLISHED THU 6 NOV 2025 Jump to job information section

As Patient Pathway Coordinator in the Respiratory Department at Epsom and St Helier University Hospitals NHS Trust (Epsom, KT18), you will provide essential administrative and clerical support to keep patients moving smoothly from referral to treatment and discharge. You will be the go-to contact for scheduling to meet NHS targets (including 18-week RTT and cancer waiting times), rebooking cancelled appointments, managing consultants’ diaries and making sure outpatient clinics and treatment sessions are used efficiently. Day-to-day duties include recording accurate patient demographics and correspondence on the Trust PAS, checking patient identity at encounters, attending MDTs and working closely with clinical teams to maintain a patient-focused, customer-service approach that supports clinicians and improves patient flow. This is a full-time, fixed-term post for 12 months at Band 4 (Agenda for Change) paying £32,199–£34,876 pa inclusive of HCAS (Outer) pro rata.

This role is well suited to organised administrators, experienced patient carers and women returning to work who want a hands-on NHS position that combines practical admin skills with compassionate service. Essential requirements include GCSE English (grade C or above), experience of patient administration and IT/PAS systems, strong customer-care skills including handling complaints, and the ability to prioritise without direct supervision; an NVQ Level 3 in Business Administration or Customer Care is desirable and a DBS check is required. You’ll be working for a trust that serves diverse communities across southwest London and northeast Surrey and will find a supportive, process-driven environment where your attention to detail matters. If this sounds like the next step for you, click the "Apply Now" button alongside this advert to apply — and remember jobsincare.com for finding trusted NHS opportunities.