Patient Services Assistant in Plymouth inPlymouth PUBLISHED THU 5 JUN 2025 Jump to job information section
Job description
Step into a vital role with the University Hospitals Plymouth NHS Trust as a Patient Services Assistant, delivering impeccable hygiene and sanitation standards that make a difference for patients and staff alike. With core hours from 14:00 to 22:00, Monday through Friday, you’ll focus on environmental cleaning across wards and departments, ensuring all sanitary areas are spotless and maintaining patient equipment daily and weekly. Collaborating closely with the Ward Team and under the guidance of the Hotel Services Supervisor, your efforts will be crucial in upholding top-tier infection control and hygiene standards, with a commitment to minimise healthcare-associated infections.
Ideal for those with recent relevant experience and an ability to travel between sites, this role promises not only variety but also the satisfaction of contributing to the well-being of the community. The Trust values dedication and offers preferential consideration for internal staff as well as those with 'Priority' and 'At Risk' status, including NHS At Risk personnel throughout Devon. If you’re ready to embark on a fulfilling journey with a passionate and supportive team, look no further. For an exciting opportunity to grow and make an impact, simply click the "Apply Now" button on jobsincare.com.
Ideal for those with recent relevant experience and an ability to travel between sites, this role promises not only variety but also the satisfaction of contributing to the well-being of the community. The Trust values dedication and offers preferential consideration for internal staff as well as those with 'Priority' and 'At Risk' status, including NHS At Risk personnel throughout Devon. If you’re ready to embark on a fulfilling journey with a passionate and supportive team, look no further. For an exciting opportunity to grow and make an impact, simply click the "Apply Now" button on jobsincare.com.
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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Patient Services Assistant:
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To work as a Patient Services Assistant (PSA) in the UK, you need a combination of technical skills, interpersonal abilities, and administrative competencies. Here are some key skills and qualifications that are typically important for this role:
Essential Skills:
1. Communication Skills: Ability to communicate clearly and empathetically with patients, families, and healthcare professionals.
2. Interpersonal Skills: Strong interpersonal skills to build rapport with patients and provide excellent customer service.
3. Organizational Skills: Strong organizational abilities to manage appointments, patient records, and administrative tasks efficiently.
4. Attention to Detail: Ability to pay attention to details, particularly when handling patient information and documentation.
5. Teamwork: Ability to work effectively as part of a team within a healthcare setting.
6. Problem-Solving Skills: Capability to identify issues and find appropriate solutions in a fast-paced environment.
7. IT Skills: Proficiency in using computers and healthcare management software for scheduling appointments, maintaining records, and processing information.
8. Confidentiality Awareness: Understanding of patient confidentiality and data protection regulations, including compliance with the UK General Data Protection Regulation (GDPR).
9. Basic Medical Knowledge: Familiarity with medical terminology and healthcare procedures can be beneficial.
Desirable Qualifications:
- Relevant Experience: Previous experience in a healthcare or customer service role can be advantageous.
- Formal Qualifications: While not always required, having qualifications in healthcare assistance, administration, or related fields can be beneficial.
- First Aid Certification: A basic understanding of first aid can be useful in emergency situations.
Personal Attributes:
- Empathy and Compassion: A caring attitude towards patient welfare and an understanding of their needs.
- Resilience: Ability to work under pressure and handle challenging situations calmly.
- Flexibility: Willingness to adapt to changes in a dynamic work environment.
Training:
Many employers provide on-the-job training, but it's also helpful to seek out courses or certifications related to health care, administration, or customer service to enhance your qualifications and skills.
inPlymouth
50.41670608520508 -4.113712310791016 Plymouth 
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