Receptionist / OOH Coordinator - Aylesbury in Aylesbury inAylesbury PUBLISHED TUE 11 FEB 2025 Jump to job information section

Band 4: £25,147 to £27,596 a year per annum | pro rata PERMANENT

Oxford Health NHS Trust rH27iWzC

Job description

Do you thrive working in a busy role where no two shifts are alike? Are you a customer-focused problem solver who works well under pressure?

We are seeking full time (37.5 hours per week) or part time (minimum of 22.5 hours per week) Receptionists to join our busy Reception and Out of Hours Coordination Centre based at the Whiteleaf Centre in Aylesbury.

You'll be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, show empathy and have a compassionate manner as some callers may sometimes be in a distressed state.

As part of the role, you will be required to work all of the below shifts and be able to travel to other locations subject to departmental requirements: 06:00 - 14:00 / 14:00 - 22:00 / 22:00 - 06:00 / 09:00-17:00.

If you're able to remain calm whilst working under pressure and have excellent organisation and prioritisation skills then we'd love to hear from you!

Please note this role requires extended hours, weekends and bank holidays working patterns. Enhanced hourly rates will be paid.

Perform general office duties including: responding to email and telephone enquiries, taking and recording messages accurately, responding to queries appropriately
Operate the Trust's switchboard, answering incoming calls and transferring callers appropriately using tools provided.
Undertake training in new skills required for the Coordination Centres effective operation and to maintain those skills in line with supervision and appraisal.
Provide postal services for the trust including signing and recording of mail.

Please refer to the job description attached for a comprehensive list of duties

About us
Please refer to the job description and guidance notes attached for further information on this role

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

Is it a match?

A quick tap lets us tune future job matches for you

Location

Salary & benefits

Role duties

Working pattern

More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist / OOH Coordinator - Aylesbury: Click to view

Working as a Receptionist or Out-of-Hours (OOH) Coordinator in the UK requires a variety of skills and competencies. Here are some key skills you should develop:

Communication Skills

- Verbal Communication: Clear and professional communication with clients, colleagues, and stakeholders.

- Written Communication: Proficient in writing emails, taking notes, and maintaining records.

- Active Listening: Ability to listen and respond to inquiries effectively.

Customer Service Skills

- Client Interaction: Friendly and approachable demeanor to foster positive relationships with clients.

- Problem-Solving: Ability to address client concerns and resolve issues efficiently.

Organizational Skills

- Time Management: Effectively managing tasks and prioritizing responsibilities to ensure smooth operations.

- Multitasking: Ability to handle various tasks simultaneously, such as answering phone calls, scheduling appointments, and managing administrative duties.

IT and Technical Skills

- Computer Literacy: Proficient in using office software, including Microsoft Office Suite (Word, Excel, Outlook) and customer management systems.

- Telephone Skills: Comfortable operating a phone system and dealing with calls in a professional manner.

Attention to Detail

- Being meticulous in handling administrative tasks, ensuring accuracy in data entry, appointment scheduling, and documentation.

Teamwork

- Ability to work collaboratively with colleagues in a busy, often multi-disciplinary environment.

Flexibility and Adaptability

- Willingness to adapt to changing circumstances, especially in an out-of-hours setting where situations may be unpredictable.

Knowledge of Policies and Procedures

- Familiarity with relevant company policies, health and safety regulations, and confidentiality standards, especially in healthcare settings.

Emotional Resilience

- Ability to handle stress and remain calm in challenging situations, especially when dealing with urgent matters or distressed callers.

Basic Knowledge of the Sector

- For roles in healthcare, understanding relevant medical terminology and processes can be beneficial.

Professionalism

- Maintaining a courteous and polite demeanor at all times, representing the organization positively.

inAylesbury

51.82041549682617 -0.8025404810905457 Aylesbury

in Aylesbury click to show distance

Locations are approximate.

This image is not representative. Learn more

Oxford Health NHS Trust rH27iWzC

Job description

About us Please refer to the job description and guidance notes attached for further information on this role

Requirements

Benefits

About us
Please refer to the job description and guidance notes attached for further information on this role