Senior Support Worker in Melksham inMelksham PUBLISHED FRI 7 NOV 2025 Jump to job information section
Band 4: £27,485 to £30,162 a year Per annum
PERMANENT
Oxford Health NHS Trust rH27iWzC
Job description
Make the first phone call that changes a family’s access to support — as a Senior Support Worker with Oxford Health NHS Trust based at Melksham (SN12), you’ll be the compassionate, skilled voice at the heart of the BANES and Wiltshire CAMHS Single Point of Access. This full‑time, permanent Band 4 role (£27,485–£30,162 pa) involves taking and managing calls from young people, parents, schools and partner agencies; carrying out structured telephone screening using local SPA protocols; identifying and escalating safeguarding, self‑harm or crisis risks to clinical colleagues; accurately recording clinical, social and contextual information; offering emotional support and practical guidance; and signposting to community or digital resources when appropriate. The post suits people with experience of working in mental health in community settings, and those with A‑level/NVQ Level 3 or equivalent experience; a DBS check is required.
You’ll work in a values‑led service that puts supportive development and staff wellbeing at the front: Oxford Health’s values are Caring, safe and excellent, and the Trust offers clear career progression, tailored learning and development, 27 days’ annual leave (rising to 33 with service), NHS discounts, generous pension benefits, cycle‑to‑work and lease car schemes, mental health first aiders and an Employee Assistance Programme. If you’re a caring, organised practitioner who wants to make an immediate difference from the very first contact and grow your skills in a collaborative, family‑facing role, find this vacancy on jobsincare.com and click the Apply Now button to submit your application.
You’ll work in a values‑led service that puts supportive development and staff wellbeing at the front: Oxford Health’s values are Caring, safe and excellent, and the Trust offers clear career progression, tailored learning and development, 27 days’ annual leave (rising to 33 with service), NHS discounts, generous pension benefits, cycle‑to‑work and lease car schemes, mental health first aiders and an Employee Assistance Programme. If you’re a caring, organised practitioner who wants to make an immediate difference from the very first contact and grow your skills in a collaborative, family‑facing role, find this vacancy on jobsincare.com and click the Apply Now button to submit your application.
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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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Useful skills for a Senior Support Worker:
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Working as a Senior Support Worker in the UK requires a combination of interpersonal, practical, and organizational skills. Here are some key skills and qualifications that are typically expected:
Interpersonal Skills
1. Communication Skills: Clearly conveying information to clients, families, and team members is crucial. This includes both verbal and written communication.
2. Empathy and Compassion: Understanding and addressing the emotional and psychological needs of clients, particularly those who may be vulnerable or experiencing difficulties.
3. Teamwork: Collaborating with other healthcare professionals, support workers, and agencies to provide comprehensive care.
Practical Skills
4. Personal Care Skills: Assisting clients with daily living activities, such as bathing, dressing, and meal preparation.
5. Crisis Management: Ability to remain calm and make decisions in emergency situations.
6. Health and Safety Awareness: Understanding health and safety regulations related to the care environment and ensuring a safe setting for clients.
Organizational Skills
7. Time Management: Effectively managing time to attend to multiple clients and ensuring that all care plans are implemented.
8. Record Keeping: Accurately documenting client progress, incidents, and communications as required by care regulations.
Leadership Skills
9. Supervisory Skills: Leading and mentoring junior staff, offering guidance, and conducting performance reviews.
10. Conflict Resolution: Handling conflicts or issues that arise within the team or with clients, finding resolution through negotiation and effective communication.
Knowledge and Qualifications
11. Qualifications: Typically, a Level 2 or Level 3 Diploma in Health and Social Care is required. For senior roles, a Level 5 Diploma or equivalent in Leadership and Management in Health and Social Care may be preferred.
12. Understanding of Care Standards: Familiarity with legislation, policies, and best practices in social and health care, including the Care Act and the Mental Capacity Act.
13. Specialized Knowledge: Depending on the role, knowledge in areas such as mental health, learning disabilities, or elderly care may be needed.
Continuous Professional Development
14. Training in Relevant Areas: Ongoing training in first aid, safeguarding, health and safety, and specific conditions related to the client group.
inMelksham
51.37285130323824 -2.1381969187942453 Melksham 
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