Senior Support Worker in Stoke on Trent inStoke on Trent PUBLISHED TUE 4 NOV 2025 Jump to job information section
£13.91 per hour
PERMANENT
National Care Group rY2vBC5tv
Job description
Senior Support Worker Job details Posting date: 04 November 2025 Salary: £13.91 per hour Additional salary information: Competitive Hours: Full time Closing date: December 2025 Location: Stoke on Trent, ST4 2DN Company: National Care Group Job type: Permanent Job reference: ncg/TP/10062591/7183 Apply for this job Summary Job Description Senior Support Worker Salary: £13.91 per hour (£28,932.80 per annum) Service: Shelton Care Limited Shelton Care is part of National Care Group. At Cauldon Place we support individuals with learning disabilities, autism, complex needs, mental health, and challenging behaviours in a residential setting. Our dedicated team works closely with those we support to deliver person-centred care, empowering each individual to reach their goals and fulfil their aspirations. We are currently looking for a Senior Support Worker to join our team at Shelton Care Limited - Cauldon Place About National Care Group National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community. What’s in it for you? The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within. You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications. You will work at an organisation that celebrates age, gender and diversity within an inclusive culture. The organisation promotes an environment of wellbeing with support for you to stay healthy and happy. The opportunity to earn rewards through a Refer a Friend scheme. Access to an app called Wagestream, enabling greater control over your finances. The Senior Support Worker Role As a Senior Support Worker your role will be to assist in the senior management to assess peoples support needs and work with people we support to initiate and develop new ideas and methods regarding the quality of service. The most important qualities needed are the ability to treat others with respect, listen to their needs and understand their emotions. Be Kind, friendly and honest. The Ideal Candidate Supporting adults with learning disabilities. Have a minimum of a Level 3 NVQ/QCF in Health and Social Care or working towards this. Able to motivate and manage a team. Full UK Driving Licence Don’t meet every single requirement? We invite you to apply anyway! At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!
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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
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More information related to this job opportunity, from jobsincare:
Useful skills for a Senior Support Worker:
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Working as a Senior Support Worker in the UK requires a combination of interpersonal, practical, and organizational skills. Here are some key skills and qualifications that are typically expected:
Interpersonal Skills
1. Communication Skills: Clearly conveying information to clients, families, and team members is crucial. This includes both verbal and written communication.
2. Empathy and Compassion: Understanding and addressing the emotional and psychological needs of clients, particularly those who may be vulnerable or experiencing difficulties.
3. Teamwork: Collaborating with other healthcare professionals, support workers, and agencies to provide comprehensive care.
Practical Skills
4. Personal Care Skills: Assisting clients with daily living activities, such as bathing, dressing, and meal preparation.
5. Crisis Management: Ability to remain calm and make decisions in emergency situations.
6. Health and Safety Awareness: Understanding health and safety regulations related to the care environment and ensuring a safe setting for clients.
Organizational Skills
7. Time Management: Effectively managing time to attend to multiple clients and ensuring that all care plans are implemented.
8. Record Keeping: Accurately documenting client progress, incidents, and communications as required by care regulations.
Leadership Skills
9. Supervisory Skills: Leading and mentoring junior staff, offering guidance, and conducting performance reviews.
10. Conflict Resolution: Handling conflicts or issues that arise within the team or with clients, finding resolution through negotiation and effective communication.
Knowledge and Qualifications
11. Qualifications: Typically, a Level 2 or Level 3 Diploma in Health and Social Care is required. For senior roles, a Level 5 Diploma or equivalent in Leadership and Management in Health and Social Care may be preferred.
12. Understanding of Care Standards: Familiarity with legislation, policies, and best practices in social and health care, including the Care Act and the Mental Capacity Act.
13. Specialized Knowledge: Depending on the role, knowledge in areas such as mental health, learning disabilities, or elderly care may be needed.
Continuous Professional Development
14. Training in Relevant Areas: Ongoing training in first aid, safeguarding, health and safety, and specific conditions related to the client group.
inStoke on Trent
53.0033369 -2.1827408 Stoke on Trent, United Kingdom 
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