QR code linking to this job posting Switchboard Business Support Officer (Carmarthenshire) in Carmarthen/Llanelli inCarmarthen/Llanelli PUBLISHED MON 10 NOV 2025

Band 4: £27,898 to £30,615 a year per annum  PERMANENT   SPONSORSHIP AVAILABLE 
FAMILY MENTAL HEALTH NHS VISA

Hywel Dda University Health Board

Flexible working with full-time, hybrid and home options — ideal for carers juggling school runs or appointments.
Permanent Band 4 role with NHS pay, £27,898–£30,615 a year — predictable pay and employment stability.
Base options at Glangwili or Prince Philip (Carmarthen/Llanelli SA31) — short drives for local applicants with a car.
Real leadership, manage switchboard staff, handle recruitment, PADRs and training — strong CV-building for management roles.
Hands-on digital upskilling, work with telephony systems, produce KPIs, reports and infographics — transferable IT skills.
Hywel Dda supports bilingualism and offers Welsh learning options — inclusive employer within a 13,000-strong health board.
Play a central role in keeping Hywel Dda’s switchboard running smoothly and professionally. You’ll manage day-to-day switchboard operations, staff and incident handling, and support telephony and paging systems to deliver a high-quality, cost-effective service that protects patient care. The post involves close administrative partnership with the Head of Digital Business & Engagement and the Digital Services team — producing KPI reports, infographics and action plans, helping users get the best from digital systems, and exercising sound judgement during alarms, major incidents or sensitive conversations. You’ll also lead staff coordination tasks such as sickness management, recruitment, induction and workplace training, carry out PADRs, and support the introduction of new telephony systems, all while maintaining confidentiality and professional diplomacy.

This permanent, full-time Band 4 role (Agenda for Change) pays £27,898–£30,615 and is based at Glangwili General Hospital / Prince Philip Hospital (Carmarthen/Llanelli, SA31) with the base to be confirmed; flexible and home/remote working options are available. Essential requirements include a Level 3 business administration qualification (or equivalent), proven clerical/administrative experience — ideally in healthcare — and confident use of Microsoft Office; knowledge of ITIL is desirable. The post is subject to a Disclosure and Barring Service check; Welsh language skills are welcomed and the Health Board offers learning support. Interviews are scheduled for 08/12/2025 and applicants needing skilled worker sponsorship will be considered. If you’re a caring, organised communicator — particularly if you’ve juggled caring responsibilities before — this role offers meaningful, family-friendly work within a large, community-focused health service. Click the “Apply Now” button alongside this advert to apply; you can also find this vacancy on jobsincare.com.
Flexible working with full-time, hybrid and home options — ideal for carers juggling school runs or appointments.
Permanent Band 4 role with NHS pay, £27,898–£30,615 a year — predictable pay and employment stability.
Base options at Glangwili or Prince Philip (Carmarthen/Llanelli SA31) — short drives for local applicants with a car.
Real leadership, manage switchboard staff, handle recruitment, PADRs and training — strong CV-building for management roles.
Hands-on digital upskilling, work with telephony systems, produce KPIs, reports and infographics — transferable IT skills.
Hywel Dda supports bilingualism and offers Welsh learning options — inclusive employer within a 13,000-strong health board.
 


in Carmarthen/Llanelli
Locations are approximate.