Team Leader (Support Worker) in Glasgow inGlasgow PUBLISHED MON 30 JUN 2025 Jump to job information section
Baillieston Community Care rpzxox6H
Job description
Earn £13.65/hr with additional pay, surpassing the Scottish Living Wage.
Scottish Living Wage Employer ensuring fair compensation.
Benefit from on-call payments and holiday pay.
Gain SVQ training and e-learning to advance your skills.
Comprehensive employee benefits and assistance programme.
Baillieston Community Care is a multi-award-winning, not-for-profit organisation and registered charity that provides high quality care at home across Glasgow.
We offer a high quality person led service aimed at maintaining individual’s independence within their own homes and the community.
We currently operate four separate services including a Care at Home Service, Dementia Short Break Service, Dementia Day Service and Long Term Care Service. Our aim is to firmly establish Baillieston Community Care as the area’s preferred choice for both care at home and day services.
Are you ready to step into a leadership role in the care sector? We’re hiring Team Leaders to join our dedicated Care at Home management team in Glasgow!
If you have at least 6 months of care experience and an SVQ Level 2 or 3 (or are working towards it), this is your chance to grow your career and make a real impact.
Benefits
Salary: £13.65 ph + On Call Payments
• Scottish Living Wage Employer
• On Call Payments
• Holiday Pay
• Free SVQ Training
• Access to E-Learning
• Access to Company Portal
• Employee Benefits
• Employee Assistance Programme
SPONSORSHIP NOT AVAILABLE
FUNCTION - Working as a member of the senior team providing care and support for service users, Plan safe working practices for the care team; providing leadership, instruction and supervision to all Home Support Workers. Supervise the delivery of care, and ensure detailed care plans meet the individual needs of the service user, and that the quality of care meets the highest standards.
Key Responsibilities
Monitor care delivery to ensure high standards, service user safety, and staff wellbeing, reporting any concerns to management.
Support the training and induction of staff, including SVQ participation and Care Inspectorate requirements.
Supervise and support care staff through regular check-ins, performance monitoring, and team development.
Carry out initial assessments, risk assessments, and care plan reviews in line with changing needs.
Deliver hands-on care when required to maintain personal practice and support the team.
Maintain accurate records related to care plans, training, attendance, and risk assessments.
Participate in the Out of Hours system and attend relevant meetings and training sessions.
Work in line with Baillieston Community Care policies, Health & Social Care Standards, and Health & Safety regulations.
Ensure confidentiality and commit to SSSC registration and ongoing professional development.
To be considered for this role, applicants must have at least six months of experience working in the care industry. Additionally, candidates should possess either an SVQ Level 2 (SCQF Level 6) or SVQ Level 3 (SCQF Level 7) qualification in Health and Social Care, or be currently working towards achieving these qualifications.
We offer a high quality person led service aimed at maintaining individual’s independence within their own homes and the community.
We currently operate four separate services including a Care at Home Service, Dementia Short Break Service, Dementia Day Service and Long Term Care Service. Our aim is to firmly establish Baillieston Community Care as the area’s preferred choice for both care at home and day services.
Are you ready to step into a leadership role in the care sector? We’re hiring Team Leaders to join our dedicated Care at Home management team in Glasgow!
If you have at least 6 months of care experience and an SVQ Level 2 or 3 (or are working towards it), this is your chance to grow your career and make a real impact.
Benefits
Salary: £13.65 ph + On Call Payments
• Scottish Living Wage Employer
• On Call Payments
• Holiday Pay
• Free SVQ Training
• Access to E-Learning
• Access to Company Portal
• Employee Benefits
• Employee Assistance Programme
SPONSORSHIP NOT AVAILABLE
FUNCTION - Working as a member of the senior team providing care and support for service users, Plan safe working practices for the care team; providing leadership, instruction and supervision to all Home Support Workers. Supervise the delivery of care, and ensure detailed care plans meet the individual needs of the service user, and that the quality of care meets the highest standards.
Key Responsibilities
Monitor care delivery to ensure high standards, service user safety, and staff wellbeing, reporting any concerns to management.
Support the training and induction of staff, including SVQ participation and Care Inspectorate requirements.
Supervise and support care staff through regular check-ins, performance monitoring, and team development.
Carry out initial assessments, risk assessments, and care plan reviews in line with changing needs.
Deliver hands-on care when required to maintain personal practice and support the team.
Maintain accurate records related to care plans, training, attendance, and risk assessments.
Participate in the Out of Hours system and attend relevant meetings and training sessions.
Work in line with Baillieston Community Care policies, Health & Social Care Standards, and Health & Safety regulations.
Ensure confidentiality and commit to SSSC registration and ongoing professional development.
To be considered for this role, applicants must have at least six months of experience working in the care industry. Additionally, candidates should possess either an SVQ Level 2 (SCQF Level 6) or SVQ Level 3 (SCQF Level 7) qualification in Health and Social Care, or be currently working towards achieving these qualifications.
Earn £13.65/hr with additional pay, surpassing the Scottish Living Wage.
Scottish Living Wage Employer ensuring fair compensation.
Benefit from on-call payments and holiday pay.
Gain SVQ training and e-learning to advance your skills.
Comprehensive employee benefits and assistance programme.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Earn £13.65/hr with additional pay, surpassing the Scottish Living Wage.; Scottish Living Wage Employer ensuring fair compensation.; Benefit from on-call payments and holiday pay.; OFF-Access to company cars, ideal for caregivers who drive.; Gain SVQ training and e-learning to advance your skills.; Comprehensive employee benefits and assistance programme.
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More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Can you describe your experience in the care industry and how it has prepared you for a leadership role in supporting service users?
What strategies would you implement to ensure the delivery of high-quality care and support that meets the individual needs of service users?
How do you go about conducting risk assessments? Can you provide an example of a time you identified and addressed a risk in a care setting?
Can you describe a situation where you had to provide constructive feedback to a team member? How did you handle it, and what was the outcome?
What steps do you take to ensure that all team members are kept up-to-date with ongoing training and compliance with Care Standards?
1. 1. **Can you describe your experience in the care industry and how it has prepared you for a leadership role in supporting service users?**
2. 2. **What strategies would you implement to ensure the delivery of high-quality care and support that meets the individual needs of service users?**
3. 3. **How do you go about conducting risk assessments? Can you provide an example of a time you identified and addressed a risk in a care setting?**
4. 4. **Can you describe a situation where you had to provide constructive feedback to a team member? How did you handle it, and what was the outcome?**
5. 5. **What steps do you take to ensure that all team members are kept up-to-date with ongoing training and compliance with Care Standards?**
Useful skills for a Team Leader (Support Worker):
Click to view
To work as a Team Leader (Support Worker) in the UK, you will need a combination of skills, qualifications, and personal attributes that help you effectively lead and support a team of support workers. Here are some key skills and qualifications commonly required for this role:
Essential Skills
1. Leadership Skills: Ability to inspire and guide a team, manage conflicts, and facilitate collaboration among team members.
2. Communication Skills: Strong verbal and written communication are vital for interacting with team members, clients, and other stakeholders.
3. Organizational Skills: Capacity to manage schedules, allocate resources efficiently, and ensure the team meets its goals and targets.
4. Empathy and Compassion: Understanding the needs and challenges of clients, and providing them with the emotional and practical support they require.
5. Problem-Solving Skills: Ability to address unexpected challenges and find practical solutions promptly.
6. Client-Centered Approach: Commitment to prioritizing the needs and preferences of clients in care and support planning.
7. Teamwork: Strong ability to work collaboratively with others, sharing responsibilities and supporting team dynamics.
8. Training and Development Skills: Capability to mentor and train new staff, ensuring they understand their roles and responsibilities.
9. Crisis Management: Skills in handling emergencies or challenging situations with calmness and effectiveness.
10. Assessment Skills: Ability to assess the needs of clients and develop tailored support plans that enhance their well-being.
Qualifications
- Relevant Qualifications: While formal qualifications may vary, an NVQ/SNVQ Level 3 in Health and Social Care or equivalent is often required. Higher-level qualifications (e.g., Level 5) may be preferred for leadership roles.
- Experience in Care/Support: Prior experience in a support role, especially in leadership or supervisory capacities, is usually essential.
- Understanding of Policies and Regulations: Familiarity with UK legislation regarding health and social care, including safeguarding, health and safety, and mental capacity laws.
Personal Attributes
- Patience and Resilience: Ability to cope with challenging situations and maintain composure.
- Adaptability: Willingness to change plans or strategies based on evolving needs or circumstances.
- Integrity and Professionalism: Upholding ethical standards and maintaining confidentiality.
Additional Skills and Knowledge
- Cultural Competence: Understanding and respecting diverse backgrounds and needs of clients.
- IT Skills: Basic computer skills for documentation and communication purposes.
- First Aid and Health and Safety Knowledge: Awareness of health and safety regulations and procedures to ensure a safe environment for both clients and staff.
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55.86167144775391 -4.258334636688232 Glasgow, Scotland, UK 
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