Telehealth Care and Support Worker in London inLondon PUBLISHED TUE 11 NOV 2025 Jump to job information section

Job summary
Following the direction and supervision of the Clinical Lead/Health Care Professionals to carry out assigned tasks and duties to assist with the physical, emotional and social care of the patients. The service uses a remote monitoring technology i.e vital sign monitoring and care plans including home visits as and when needed and working closely with urgent care respinse teams and district nurses,physiotherapists,Occupational Therapists and support workers.To work in a sensitive, enabling manner always taking into account the need for sensitivity ofthe diverse population found within the borough of Newham. The ultimate goal of theservice is to avoid hospital admission where possible.To monitor patient progress as defined by treatment aims identify trends that indicate adeterioration in health and that the appropriate action of alerting the community matron orGP.To work the shifts, inclusive of weekends deemed necessary to provide the service

Main duties of the job
Some of the key responsibilities : Please also refer to JD PSThe person needs to work effectively as a member of the team; to assist in planning andimplementing the care plans and treatment programmes, under the guidance of the ClinicalLead/HCP. This includes remote monitoring of vital signs for patients on Telehealth andescalating to clinicians. The role also includes working in the community and visiting patientsrequiring insulin administration, eye drops etc. as appropriate according to the care plan.? The person needs to form professional relationships with clients, and communicate withthem in a way that respects their views, autonomy and culture and provide an integratedcare approach.The individual needs to be able to liaise with relatives, carers, medical staff, allied healthstaff and those within the multidisciplinary team to obtain or feedback information relating to the patient's care.To be able to contribute towards the teams vision and attend meetings and events to promote the service

About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details

Date posted
11 November 2025

Pay scheme
Agenda for changeBandBand 4

Salary
£31,to £33,665 a year PA

Contract
Fixed termDuration6 months

Working pattern
Full-time, Part-time

Reference number
363-CHN7589672

Job location
sEast Ham Care Center, Telehealth Offices, EPCT302 Shrewsbury Road Health CenterLondonE7 8QP

Job description

Job responsibilities
Some of the main responsibilities:To understand and apply the need for confidentiality in all aspects of patientinteractions.To be legally accountable for all aspects of own work.To use clinical knowledge and life skills to build up a rapport with the clients, to engage with them and motivate them to engage with their own care.To maintain legible, accurate, contemporaneous clinical records.To understand and employ a set of non-specific skills to meet the psychological needs of service users with mental health needs through care planning and risk managementstrategies.Please see JD PS

Job description

Person Specification
Education/ Qualification/ TrainingEssentialEducation, training and

Qualifications
Good general education backgroundNVQ level 3 or equivalent qualification

Experience
Essential

Experience
working in a caring environmentAbility to work autonomouslyWorking with peopleDealing with challenging situationsKnowledge and SkillsEssentialAbility to form effective working relationships with Service Users and colleaguesAbility to undertake physical tasks involving patient care including medication administration, eye drops and insulin administrationAbility to demonstrate good literacy and numeracy skills ? Good verbal communication skills. ? Basic computer and IT skillsDemonstrate an understanding of the specialityDemonstrate an understanding of caring for people with enduring mental and physical Health needs.Awareness of health & safety issues within the work environmentUnderstanding of the need to keep and maintain accurate recordsUnderstanding of equal opportunities

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

Details