Opportunity to share and tell stories about the BBC, connecting with diverse audiences.
Engaging work environment in a live and working broadcast center, ensuring no two tours are alike.
Access to unrivalled training and development opportunities provided by the BBC Academy.
Flexible working hours with a competitive part-time salary, promoting work-life balance.
Chance to interact with visitors from around the world, enhancing communication and customer service skills.
Recognition and awards for the quality of the tours, boosting personal pride and job satisfaction.
Great career progression potential within the BBC, allowing for exploration of new roles and challenges.
The BBC is seeking a passionate and energetic Tour Guide for its Cardiff location, responsible for leading engaging 90-minute walking tours of BBC Cymru Wales' television and radio studios. This permanent part-time role involves delivering scripted tours to groups of up to 20 people, providing exceptional customer care, and sharing the stories and history of the BBC with visitors. The successful candidate will possess excellent communication and presentation skills, a strong ability to connect with diverse audiences, and a keen interest in public service broadcasting. Flexible working hours include shifts predominantly from Wednesday to Sunday, with the expectation of working multiple shifts per month.
The role offers competitive salary and benefits, including opportunities for professional development within the BBC. Applicants are encouraged to showcase their enthusiasm for storytelling and performing, making this position particularly suitable for individuals with a background in acting or public speaking. A passion for the BBC and its mission is essential, as is the ability to provide a warm welcome to all visitors while ensuring a memorable and insightful experience.
The role offers competitive salary and benefits, including opportunities for professional development within the BBC. Applicants are encouraged to showcase their enthusiasm for storytelling and performing, making this position particularly suitable for individuals with a background in acting or public speaking. A passion for the BBC and its mission is essential, as is the ability to provide a warm welcome to all visitors while ensuring a memorable and insightful experience.
Opportunity to share and tell stories about the BBC, connecting with diverse audiences.
Engaging work environment in a live and working broadcast center, ensuring no two tours are alike.
Access to unrivalled training and development opportunities provided by the BBC Academy.
Flexible working hours with a competitive part-time salary, promoting work-life balance.
Chance to interact with visitors from around the world, enhancing communication and customer service skills.
Recognition and awards for the quality of the tours, boosting personal pride and job satisfaction.
Great career progression potential within the BBC, allowing for exploration of new roles and challenges.
Package Description
Contract: Permanent Part-Time (Shift based)
Location: Cardiff - Office Based
Band: A
Job Reference: 20272
Salary: £21,900 - £23,700 pro-rata depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
Are you passionate about performing, sharing and telling stories? Do you want to be the face of BBC Cymru Wales?
BBC Wales’ award-winning tours, are an opportunity for individuals, groups, schools and colleges to visit the television and radio studios, packed with cutting-edge technology - including augmented reality, virtual reality and robotic cameras.
Since opening its doors, over 24,000 people from across Wales and the world have experienced the future of broadcasting, as part of the 90-minute guided tours. As a live and working broadcast centre, no two tours are the same, and they include a sneak peek at TV galleries and other broadcast facilities.
BBC Cymru Wales has received several awards and nominations for the quality of its tours including: a coveted Visit Wales gold award and a Tripadvisor Travellers' Choice award.
Tours run throughout the year with a short break in December. More information about the tours can be found here: www.jobsincare.com/job/jbliGNbU are we looking for?
We are looking for enthusiastic and energetic storytellers to present our walking tours, visiting every floor in our building. Occasionally you will be required to support workshops and events. We want individuals who can connect people with stories that matter to them and create unique and truly memorable experiences.
We want you to use your exceptional communication skills, enthusiastic personality and dramatic flair to deliver engaging tours, clearly spoken with good pitch and tone, bringing BBC Wales’ story to life and igniting our visitors’ curiosity.
The aim of the tours is to give visitors a fascinating insight into the work that goes into making exceptional BBC content. The Tours Team has a key role in transforming the BBC, making us even more open, inclusive and accessible.
What are the hours?
Welsh language skills are not necessary / Nid yw sgiliau yn yr iaith Gymraeg yn angenrheidiol
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English / Mae modd cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg
Main Responsibilities
The Tour Guide’s role is to be the face of BBC Wales and therefore you will offer exceptional customer care and always give our visitors the warmest of welcomes.
Your Main Responsibilities Will Be To
Are you the right candidate?
Contract: Permanent Part-Time (Shift based)
Location: Cardiff - Office Based
Band: A
Job Reference: 20272
Salary: £21,900 - £23,700 pro-rata depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
- Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
- Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
- Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days annual leave (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
Are you passionate about performing, sharing and telling stories? Do you want to be the face of BBC Cymru Wales?
BBC Wales’ award-winning tours, are an opportunity for individuals, groups, schools and colleges to visit the television and radio studios, packed with cutting-edge technology - including augmented reality, virtual reality and robotic cameras.
Since opening its doors, over 24,000 people from across Wales and the world have experienced the future of broadcasting, as part of the 90-minute guided tours. As a live and working broadcast centre, no two tours are the same, and they include a sneak peek at TV galleries and other broadcast facilities.
BBC Cymru Wales has received several awards and nominations for the quality of its tours including: a coveted Visit Wales gold award and a Tripadvisor Travellers' Choice award.
Tours run throughout the year with a short break in December. More information about the tours can be found here: www.jobsincare.com/job/jbliGNbU are we looking for?
We are looking for enthusiastic and energetic storytellers to present our walking tours, visiting every floor in our building. Occasionally you will be required to support workshops and events. We want individuals who can connect people with stories that matter to them and create unique and truly memorable experiences.
We want you to use your exceptional communication skills, enthusiastic personality and dramatic flair to deliver engaging tours, clearly spoken with good pitch and tone, bringing BBC Wales’ story to life and igniting our visitors’ curiosity.
The aim of the tours is to give visitors a fascinating insight into the work that goes into making exceptional BBC content. The Tours Team has a key role in transforming the BBC, making us even more open, inclusive and accessible.
What are the hours?
- Shifts are typically Wednesday to Sunday at 09:45-16:45 or 10:15-16:45.
- You’ll be expected to work at least two shifts per month, but most tour guides regularly work four to eight shifts per month.
- You’ll be expected to work weekday and weekend shifts on rotation.
Welsh language skills are not necessary / Nid yw sgiliau yn yr iaith Gymraeg yn angenrheidiol
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English / Mae modd cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg
Main Responsibilities
The Tour Guide’s role is to be the face of BBC Wales and therefore you will offer exceptional customer care and always give our visitors the warmest of welcomes.
Your Main Responsibilities Will Be To
- Deliver scripted, walking tours of Central Square.
- Host groups of up to 20 people of varying ages and backgrounds.
- Deliver at least three tours per day lasting 90-minutes each. Typically, our tours run 10:30 – 12:00, 12:30 – 14:00 and 15:00 – 16:30.
- Welcome and check-in visitors for the tours, prioritising visitors’ needs at all times.
- Assess the suitability of the tour route and adjust accordingly.
- Assist in safely evacuating our visitors in the event of an emergency evacuation. You will also receive first aid training.
- Answer questions from visitors about the tour and the BBC.
- Support workshops and events as needed.
Are you the right candidate?
- Excellent communication skills are essential. The successful candidate will have fantastic presentation skills and able to deliver energetic, interesting and informative tours to a range of audiences, from school children to families and groups.
- You will be reliable, flexible and punctual. The ability to keep good timekeeping are essential for this role.
- You are expected to be professional, polite and courteous to all visitors and have excellent customer service skills.
- You must be able to retain a great deal of information and facts and be able to recall it with ease, so that it flows naturally, like telling a story to a friend.
- This role involves weekday and weekend working on a rotation basis. Due to the varying shifts, flexibility is key.
- You will have a passion for the BBC and Public Service Broadcasting.
- These roles are ideal for performers, actors or candidates with experience of public speaking to large groups.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a bit about yourself and what attracted you to this role with BBC Wales?
2. What is your understanding of BBC Cymru Wales and its role in public service broadcasting?
3. This role requires exceptional storytelling skills. Can you share an example of a time when you successfully engaged an audience with your storytelling?
4. How would you describe your presentation style? What techniques do you use to keep your audience engaged during a tour?
5. The tours include various groups with different interests. How would you tailor your delivery to appeal to children, families, and adult visitors?
1. Can you tell us a bit about yourself and what attracted you to this role with BBC Wales?
2. What is your understanding of BBC Cymru Wales and its role in public service broadcasting?
3. This role requires exceptional storytelling skills. Can you share an example of a time when you successfully engaged an audience with your storytelling?
4. How would you describe your presentation style? What techniques do you use to keep your audience engaged during a tour?
5. The tours include various groups with different interests. How would you tailor your delivery to appeal to children, families, and adult visitors?
Useful skills for a Tour Guide:
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To work as a tour guide in the UK, you'll need a combination of skills, knowledge, and personality traits. Here are some key skills and qualifications that are typically important:
1. Knowledge of History and Culture: A deep understanding of the local history, culture, and landmarks is essential. This includes knowledge of important historical events, significant figures, and cultural practices.
2. Excellent Communication Skills: You should be able to convey information clearly and engagingly. This includes speaking clearly, using appropriate language, and being able to adapt your communication style to different audiences.
3. Interpersonal Skills: Strong interpersonal skills are essential for engaging with diverse groups of people, including tourists from various cultural backgrounds. Being personable and friendly helps create a positive experience.
4. Organization and Planning: Being organized is key to managing tour itineraries, ensuring smooth logistics, and handling any unexpected issues that may arise.
5. Public Speaking Skills: Comfort with public speaking is critical, as you will be addressing groups of people regularly. This includes being confident and able to project your voice.
6. Problem-Solving Skills: The ability to think on your feet and handle unexpected situations or questions is very important for a tour guide.
7. Customer Service Skills: Providing excellent customer service can enhance the experience for your guests, ensuring they feel valued and catered to.
8. Flexibility and Adaptability: You should be prepared for changes in weather, group dynamics, or other unforeseen circumstances that might require you to adjust your plans.
9. Local Expertise/Certification: Familiarity with local attractions, public transport, and other practical information is important. Some organizations might require certification or qualifications, such as a tour guiding course.
10. Language Skills: Proficiency in multiple languages can be a significant advantage, especially in tourist areas with international visitors.
11. Passion and Enthusiasm: A genuine passion for the local area and enthusiasm for sharing that knowledge can make your tours much more enjoyable for participants.
12. Digital Competency: Familiarity with technology, including apps and social media, can help you promote tours and manage bookings effectively.
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