Waiting List Coordinator - Internal Only in Lancaster inLancaster PUBLISHED MON 3 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year per annum pro rata
PERMANENT
CORONARY CARE UNIT EMERGENCY DEPARTMENT EMPATHY FAMILY NHS
Job description
Internal-only vacancy — progress within UHMB without leaving the Trust, keeping continuity for childcare, school routines and local support networks.
Permanent Band 3 post (£24,937–£26,598 pro rata) — clear NHS pay scale and job security.
Administrative CIU role scheduling diagnostics — predictable office-based duties with lower physical strain, easier to juggle family commitments.
Daily patient contact by phone — use empathy and diplomacy to make a tangible difference to patients’ care.
Based at Royal Lancaster Infirmary (LA1) — ideal for local commuters or those with a car, short travel to work.
Work in a professional CIU team with training and clear routes for internal career development and transferable admin/IT skills.
Use your empathy and administrative strengths to ensure patients access the diagnostic tests they need. This internal-only role at University Hospitals of Morecambe Bay places you at the heart of the Cardiac Investigation Unit (CIU) waiting list, managing day-to-day scheduling, speaking with patients by telephone, and liaising with clinical teams and external agencies. You will be the vital communication link between patients, physiologists and Clinical Business Units, working in a fast-paced environment where diplomacy, discretion and excellent customer care are essential. The post suits organised, compassionate people who enjoy a mix of patient contact and admin, and who take pride in delivering a high-quality, patient-centred service.
Based at the Royal Lancaster Infirmary (LA1), this permanent full-time role is Agenda for Change Band 3 (salary £24,937–£26,598 pro rata). It is open to current UHMB employees only and requires good IT skills, GCSE Maths and English (or equivalent), customer service and administrative experience, and the ability to prioritise, work in a team and handle sensitive information—an enhanced DBS check will be required. If you’re a carer or someone who values structured, meaningful work that makes a difference locally, this position offers real job satisfaction and supportive colleagues across our Morecambe Bay hospitals. Click the "Apply Now" button that appears alongside this advert to apply — you can also find this vacancy on jobsincare.com.
Based at the Royal Lancaster Infirmary (LA1), this permanent full-time role is Agenda for Change Band 3 (salary £24,937–£26,598 pro rata). It is open to current UHMB employees only and requires good IT skills, GCSE Maths and English (or equivalent), customer service and administrative experience, and the ability to prioritise, work in a team and handle sensitive information—an enhanced DBS check will be required. If you’re a carer or someone who values structured, meaningful work that makes a difference locally, this position offers real job satisfaction and supportive colleagues across our Morecambe Bay hospitals. Click the "Apply Now" button that appears alongside this advert to apply — you can also find this vacancy on jobsincare.com.
Internal-only vacancy — progress within UHMB without leaving the Trust, keeping continuity for childcare, school routines and local support networks.
Permanent Band 3 post (£24,937–£26,598 pro rata) — clear NHS pay scale and job security.
Administrative CIU role scheduling diagnostics — predictable office-based duties with lower physical strain, easier to juggle family commitments.
Daily patient contact by phone — use empathy and diplomacy to make a tangible difference to patients’ care.
Based at Royal Lancaster Infirmary (LA1) — ideal for local commuters or those with a car, short travel to work.
Work in a professional CIU team with training and clear routes for internal career development and transferable admin/IT skills.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Internal-only vacancy — progress within UHMB without leaving the Trust, keeping continuity for childcare, school routines and local support networks.; Permanent Band 3 post (£24,937–£26,598 pro rata) — clear NHS pay scale and job security.; Administrative CIU role scheduling diagnostics — predictable office-based duties with lower physical strain, easier to juggle family commitments.; Daily patient contact by phone — use empathy and diplomacy to make a tangible difference to patients’ care.; Based at Royal Lancaster Infirmary (LA1) — ideal for local commuters or those with a car, short travel to work.; Work in a professional CIU team with training and clear routes for internal career development and transferable admin/IT skills.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Waiting List Coordinator - Internal Only:
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To work as a Waiting List Coordinator in the UK, you would typically need a combination of skills and qualifications. Here are some key skills and attributes that are often required for this role:
1. Organizational Skills: Ability to manage multiple tasks and prioritize effectively, given the busy nature of healthcare environments.
2. Attention to Detail: Accuracy is crucial when handling patient records and maintaining waiting lists to ensure compliance and proper patient care.
3. Communication Skills: Strong verbal and written communication skills are essential for liaising with patients, healthcare professionals, and administrative staff.
4. Interpersonal Skills: The ability to empathize with patients who may be anxious about their wait times, while also maintaining professionalism.
5. Computer Literacy: Proficiency in using healthcare information systems, databases, and general office software (e.g., Microsoft Office).
6. Problem-Solving Skills: Ability to address and resolve issues that arise regarding waiting lists or scheduling conflicts.
7. Knowledge of Healthcare Protocols: Familiarity with relevant healthcare policies, procedures, and data protection legislation (like GDPR) is important.
8. Time Management: Effective management of time to ensure that waiting lists are maintained and updated regularly.
9. Teamwork: Ability to collaborate with various healthcare professionals and departments to facilitate patient care.
10. Adaptability: Flexibility to adapt to changes in protocols or patient needs as circumstances evolve.
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54.05006939095807 -2.803161001728385 Lancaster 
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