Waiting List Coordinator - Internal Only in Lancaster inLancaster PUBLISHED MON 3 NOV 2025 Jump to job information section
Band 3: £24,937 to £26,598 a year per annum pro rata
PERMANENT
Job description
Job summary
This post is only open to current employees of University Hospitals of Morecambe Bay.An exciting opportunity has arisen to become a member of a professional team within the fast paced CIU department that provides a high-quality service for the management of patient's diagnostic tests with a high level of job satisfaction when arranging patient care.
Main duties of the job
The successful post holder will be responsible for the management of scheduling patients their diagnostic tests within CIU. This involves daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.The Waiting List Office provides a pivotal interface between Patients, Physiologists and Clinical Business Units providing this service. It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis. The post holder must have the ability to work co-operatively in a team and adapt to change as required. Patient confidentiality and excellent customer care skills are essential.The post holder will provide an information and communication link between the patient and the Clinical Business Units, while supporting the team to provide an effective, organised, comprehensive, efficient and high-quality patient centred service.
About us
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
331-L18020625-C
Job location
sRoyal Lancaster InfirmaryAshton RoadLancasterLA1 4RP
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the
Job description
and
Person Specification
located under the supporting documents heading.You can also read more information aboutUniversity Hospitals of Morecambe Bayvisiting ourwebsite
https://jobsincare.com/job/jnsRsta31eW
Job description
Job description
and
Person Specification
Education &
Qualifications
EssentialIT SkillsGCSE Maths and EnglishNVQ3 / 2 A levels / BTEC / City & Guilds
Experience
EssentialCustomer ServiceAdmin
Experience
Demanding SituationsSkills, Ability & KnowledgeEssentialCommunicationPrioritise / Deadlines & Multi taskTeam work & IndependentData Protection, Policies & Procedures & Detail
Person Specification
Education &
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
This post is only open to current employees of University Hospitals of Morecambe Bay.An exciting opportunity has arisen to become a member of a professional team within the fast paced CIU department that provides a high-quality service for the management of patient's diagnostic tests with a high level of job satisfaction when arranging patient care.
Main duties of the job
The successful post holder will be responsible for the management of scheduling patients their diagnostic tests within CIU. This involves daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.The Waiting List Office provides a pivotal interface between Patients, Physiologists and Clinical Business Units providing this service. It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis. The post holder must have the ability to work co-operatively in a team and adapt to change as required. Patient confidentiality and excellent customer care skills are essential.The post holder will provide an information and communication link between the patient and the Clinical Business Units, while supporting the team to provide an effective, organised, comprehensive, efficient and high-quality patient centred service.
About us
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 3
Salary
£24,937 to £26,598 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
331-L18020625-C
Job location
sRoyal Lancaster InfirmaryAshton RoadLancasterLA1 4RP
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the
Job description
and
Person Specification
located under the supporting documents heading.You can also read more information aboutUniversity Hospitals of Morecambe Bayvisiting ourwebsite
https://jobsincare.com/job/jnsRsta31eW
Job description
Job description
and
Person Specification
Education &
Qualifications
EssentialIT SkillsGCSE Maths and EnglishNVQ3 / 2 A levels / BTEC / City & Guilds
Experience
EssentialCustomer ServiceAdmin
Experience
Demanding SituationsSkills, Ability & KnowledgeEssentialCommunicationPrioritise / Deadlines & Multi taskTeam work & IndependentData Protection, Policies & Procedures & Detail
Person Specification
Education &
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Waiting List Coordinator - Internal Only:
Click to view
To work as a Waiting List Coordinator in the UK, you would typically need a combination of skills and qualifications. Here are some key skills and attributes that are often required for this role:
1. Organizational Skills: Ability to manage multiple tasks and prioritize effectively, given the busy nature of healthcare environments.
2. Attention to Detail: Accuracy is crucial when handling patient records and maintaining waiting lists to ensure compliance and proper patient care.
3. Communication Skills: Strong verbal and written communication skills are essential for liaising with patients, healthcare professionals, and administrative staff.
4. Interpersonal Skills: The ability to empathize with patients who may be anxious about their wait times, while also maintaining professionalism.
5. Computer Literacy: Proficiency in using healthcare information systems, databases, and general office software (e.g., Microsoft Office).
6. Problem-Solving Skills: Ability to address and resolve issues that arise regarding waiting lists or scheduling conflicts.
7. Knowledge of Healthcare Protocols: Familiarity with relevant healthcare policies, procedures, and data protection legislation (like GDPR) is important.
8. Time Management: Effective management of time to ensure that waiting lists are maintained and updated regularly.
9. Teamwork: Ability to collaborate with various healthcare professionals and departments to facilitate patient care.
10. Adaptability: Flexibility to adapt to changes in protocols or patient needs as circumstances evolve.
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54.05006939095807 -2.803161001728385 Lancaster 
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