Senior Support Worker - Cardiff Supported Living in Cardiff inCardiff PUBLISHED TUE 28 OCT 2025 Jump to job information section
£13.6 to £14.2 per hour
PERMANENT
24-HOUR BLUE LIGHT CARD BONUS ENHANCED DBS FAMILY MENTAL HEALTH PENSION VEHICLE
Accomplish rxkD5MDlI
Job description
Senior Support Worker - Cardiff Supported Living Job details Posting date: 28 October 2025 Salary: £13.6 to £14.2 per hour Additional salary information: Competitive Hours: Full time Closing date: 26 November 2025 Location: Cardiff, CF10 4UW Company: Accomplish Job type: Permanent Job reference: Keysgroup/TP/81/7450 Apply for this job Summary Package Description ROLE: Senior Support Worker LOCATION: Cardiff Supported Living SALARY: £13.60 - £14.20* per hour HOURS: Full-time, permanent Are you an experienced Support Worker with an NVQ/QCF Level 3 in Health and Social Care? Do you have the passion and commitment to lead by example and help others live their best lives? If so, this could be the perfect opportunity for you! About Us: At the heart of our work is a belief in the potential of every individual. Our team supports people to live independently, make their own choices, and engage with their communities. From 24-hour care to tailored packages, we adapt to the unique needs of each person—whether in shared homes, individual flats, or family settings. We also help individuals transition to managing their own tenancies when they’re ready, encouraging autonomy and personal growth every step of the way. What You’ll Be Doing: Leading and supporting a team of dedicated Support Workers Delivering high-quality, person-centered care in line with individual support plans Encouraging independence, dignity, and personal growth Assisting with daily tasks including personal care, household duties, budgeting, and community access Supporting both male and female clients in their homes Liaising with families, professionals, and external agencies Using digital tools (iPads, apps, etc.) for record-keeping and communication Providing coaching, mentoring, and hands-on support to your team What We’re Looking For: 1–2 years' experience in adult care as a Support Worker (senior experience preferred) A UK driver’s license and your own vehicle Confident in supporting both male and female clients Able to lead by example with excellent communication and teamwork Comfortable using technology (for care planning and records) Passionate about delivering truly person-centered care Why join us: Annual Leave - Enjoy 5.6 weeks of annual leave inclusive of 8 public holidays. DBS Check Paid - Your Enhanced DBS check, is fully covered by Keys Group, along with any required renewals. Qualifications & Career Development - Unlock your potential with our support! We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement. Circle - Your hub for wellbeing, engagement and discounts. From tailored exercise advice and healthy eating tips to counselling and savings on everyday purchases, Circle has you covered. Amazing Discount Scheme - at High Street retailers, days out, gifts, holidays and even when buying a car, available via a Blue Light card that you will have access to as a Health and Social Care Employee NEST Pension Scheme - Save for your retirement with a matched contribution of up to 3% from Keys Group. Fair & Competitive Pay - At Keys Group, we pride ourselves on fair and competitive pay. As a Real Living Wage Employer, we ensure fair pay for all, with enhanced pay scales that transparently recognise your qualifications and experience. £500 Referral Bonus - Refer talented individuals to Keys Group and split a £500 bonus when they successfully join and complete their probation. Full Induction & Introductory Programme - Begin your journey with a paid-for comprehensive onboarding to set you up for success. About Keys Group: Keys Group supports over 2,500 individuals across England and Wales through its three divisions: Accomplish, providing specialist residential, supported living, and accommodation for adults with learning disabilities, autism, mental health needs, and brain injuries; Keys, offering education and care for children and families through schools, children’s homes, supported accommodation, and family assessment centres; and Peak, delivering indoor and outdoor adventure activities across four UK centres, including bespoke education programs and confidence-building activities like bushcraft, climbing, and canoeing. Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues. As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch. Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 18. If you're a driven and caring professional looking to make a real impact, we want to hear from you. Apply today and take the next step in your care career! *Dependent on experience and qualification AGL
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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
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More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
Useful skills for a Senior Support Worker - Cardiff Supported Living:
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Working as a Senior Support Worker in the UK requires a combination of interpersonal, practical, and organizational skills. Here are some key skills and qualifications that are typically expected:
Interpersonal Skills
1. Communication Skills: Clearly conveying information to clients, families, and team members is crucial. This includes both verbal and written communication.
2. Empathy and Compassion: Understanding and addressing the emotional and psychological needs of clients, particularly those who may be vulnerable or experiencing difficulties.
3. Teamwork: Collaborating with other healthcare professionals, support workers, and agencies to provide comprehensive care.
Practical Skills
4. Personal Care Skills: Assisting clients with daily living activities, such as bathing, dressing, and meal preparation.
5. Crisis Management: Ability to remain calm and make decisions in emergency situations.
6. Health and Safety Awareness: Understanding health and safety regulations related to the care environment and ensuring a safe setting for clients.
Organizational Skills
7. Time Management: Effectively managing time to attend to multiple clients and ensuring that all care plans are implemented.
8. Record Keeping: Accurately documenting client progress, incidents, and communications as required by care regulations.
Leadership Skills
9. Supervisory Skills: Leading and mentoring junior staff, offering guidance, and conducting performance reviews.
10. Conflict Resolution: Handling conflicts or issues that arise within the team or with clients, finding resolution through negotiation and effective communication.
Knowledge and Qualifications
11. Qualifications: Typically, a Level 2 or Level 3 Diploma in Health and Social Care is required. For senior roles, a Level 5 Diploma or equivalent in Leadership and Management in Health and Social Care may be preferred.
12. Understanding of Care Standards: Familiarity with legislation, policies, and best practices in social and health care, including the Care Act and the Mental Capacity Act.
13. Specialized Knowledge: Depending on the role, knowledge in areas such as mental health, learning disabilities, or elderly care may be needed.
Continuous Professional Development
14. Training in Relevant Areas: Ongoing training in first aid, safeguarding, health and safety, and specific conditions related to the client group.

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51.48370742797852 -3.16809630393982 Cardiff, United Kingdom
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