Administrative Assistant in Wallsend inWallsend PUBLISHED THU 13 NOV 2025 Jump to job information section
Band 2: Competitive rates
PERMANENT
Job description
Job summary
North Tyneside Talking Therapies and North Tyneside Specialist Community Psychology Service are seeking a proactive and dedicated Administrative Assistant to provide comprehensive clerical support across both teams.The successful candidate will have prior
Experience
working in a dynamic, fast-paced office environment and possess excellent communication skills, both in-person, virtually, and over the telephone. This role requires the ability to handle sensitive and potentially distressing information, communicated both verbally and in writing, demanding resilience and discretion.Key responsibilities include the ability to effectively prioritise workloads, demonstrate flexibility in response to changing demands, and
Address
urgent queries from staff and patients promptly and professionally.Candidates must have strong word processing and IT skills, with proficiency in a variety of Microsoft Office applications and be able to use the telephone and computer simultaneously on a daily basis.Working Hours:Monday: 9:00 am - 5:00 pmTuesday: 9:00 am - 5:00 pmWednesday: 11:30 am - 7:30 pmFlexibility to cover staff absences as needed is essentialPlease note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
Handling enquiries from staff, patients, and healthcare professionals via telephone, face-to-face, and online/virtual platforms, ensuring appropriate transfer of calls and accurate, timely recording of information.Logging referrals from various sources, managing appointment bookings using computer systems, and making and receiving calls as necessary. Dispatch correspondence to patients and healthcare professionals through both postal and electronic channels. Assist with the sorting and distribution of incoming and outgoing mail.Maintain accurate records of incoming and outgoing goods and services as delegated. Distribute reports, meeting minutes, and other documents as instructed. Utilise various IT systems to support service development and audit activities.Contribute to the review, redesign, implementation, and evaluation of administrative systems and processes to enhance service efficiency.Maintain electronic diaries for room bookings and ensure filing systems, both manual and electronic are organised and accessible. Assist in retrieving required information or files as needed. Perform data entry tasks on local databases, Excel spreadsheets, and patient computerised records. Scan documents into the patient record system with accuracy and attention to detail.Consistently adhere to all relevant policies and procedures. Participate in mandatory training and professional development activities as required
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?Work in an organisation that supports its staff and focuses on staff
Experience
as much as it does the
Experience
of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Details
Date posted
13 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year Pro rata, per annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
319-751LH
Job location
sHadrian Health CentreElton Street WestWallsendNE28 8QU
Job description
Job responsibilities
The post holder will work with individuals from diverse cultural backgrounds and across various age groups, supporting people experiencing a wide range of mental health challenges. They will demonstrate a strong commitment to respecting diversity and promoting equality of opportunity.They will uphold the importance of individuals rights and consistently act in accordance with relevant legislation, policies, and procedures. The post holder will exemplify compassionate and inclusive leadership, contributing to the development of a collective leadership culture within the Trust.This includes demonstrating a consistent leadership approach that: engages, enables, and empowers others. Utilises coaching techniques to foster ownership of learning and drive quality improvement. Promote effective teamwork and collaboration within and across teams, departments, and organisational boundaries.
Job description
Person Specification
Qualifications
EssentialWord processing to RSA level 2 or equivalent
Experience
Good standard of general education.DesirableAppropriate NVQ in Admin/customer careAudio typing
Experience
& KnowledgeEssentialTelephone and reception duties in an office environment.General office dutiesDesirablePrevious NHS
Experience
Skills & AbilitiesEssential
Experience
of working with the general publicWorking knowledge of computers.
Experience
of working with Microsoft Office applications.
Person Specification
Experience
Skills & AbilitiesEssential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
North Tyneside Talking Therapies and North Tyneside Specialist Community Psychology Service are seeking a proactive and dedicated Administrative Assistant to provide comprehensive clerical support across both teams.The successful candidate will have prior
Experience
working in a dynamic, fast-paced office environment and possess excellent communication skills, both in-person, virtually, and over the telephone. This role requires the ability to handle sensitive and potentially distressing information, communicated both verbally and in writing, demanding resilience and discretion.Key responsibilities include the ability to effectively prioritise workloads, demonstrate flexibility in response to changing demands, and
Address
urgent queries from staff and patients promptly and professionally.Candidates must have strong word processing and IT skills, with proficiency in a variety of Microsoft Office applications and be able to use the telephone and computer simultaneously on a daily basis.Working Hours:Monday: 9:00 am - 5:00 pmTuesday: 9:00 am - 5:00 pmWednesday: 11:30 am - 7:30 pmFlexibility to cover staff absences as needed is essentialPlease note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
Handling enquiries from staff, patients, and healthcare professionals via telephone, face-to-face, and online/virtual platforms, ensuring appropriate transfer of calls and accurate, timely recording of information.Logging referrals from various sources, managing appointment bookings using computer systems, and making and receiving calls as necessary. Dispatch correspondence to patients and healthcare professionals through both postal and electronic channels. Assist with the sorting and distribution of incoming and outgoing mail.Maintain accurate records of incoming and outgoing goods and services as delegated. Distribute reports, meeting minutes, and other documents as instructed. Utilise various IT systems to support service development and audit activities.Contribute to the review, redesign, implementation, and evaluation of administrative systems and processes to enhance service efficiency.Maintain electronic diaries for room bookings and ensure filing systems, both manual and electronic are organised and accessible. Assist in retrieving required information or files as needed. Perform data entry tasks on local databases, Excel spreadsheets, and patient computerised records. Scan documents into the patient record system with accuracy and attention to detail.Consistently adhere to all relevant policies and procedures. Participate in mandatory training and professional development activities as required
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?Work in an organisation that supports its staff and focuses on staff
Experience
as much as it does the
Experience
of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Details
Date posted
13 November 2025
Pay scheme
Agenda for changeBandBand 2
Salary
£24,465 a year Pro rata, per annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
319-751LH
Job location
sHadrian Health CentreElton Street WestWallsendNE28 8QU
Job description
Job responsibilities
The post holder will work with individuals from diverse cultural backgrounds and across various age groups, supporting people experiencing a wide range of mental health challenges. They will demonstrate a strong commitment to respecting diversity and promoting equality of opportunity.They will uphold the importance of individuals rights and consistently act in accordance with relevant legislation, policies, and procedures. The post holder will exemplify compassionate and inclusive leadership, contributing to the development of a collective leadership culture within the Trust.This includes demonstrating a consistent leadership approach that: engages, enables, and empowers others. Utilises coaching techniques to foster ownership of learning and drive quality improvement. Promote effective teamwork and collaboration within and across teams, departments, and organisational boundaries.
Job description
Person Specification
Qualifications
EssentialWord processing to RSA level 2 or equivalent
Experience
Good standard of general education.DesirableAppropriate NVQ in Admin/customer careAudio typing
Experience
& KnowledgeEssentialTelephone and reception duties in an office environment.General office dutiesDesirablePrevious NHS
Experience
Skills & AbilitiesEssential
Experience
of working with the general publicWorking knowledge of computers.
Experience
of working with Microsoft Office applications.
Person Specification
Experience
Skills & AbilitiesEssential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
Useful skills for an Administrative Assistant:
Click to view
To work as an Administrative Assistant in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often required or beneficial for this role:
Technical Skills
1. Microsoft Office Suite Proficiency: Strong skills in Word, Excel, PowerPoint, and Outlook are essential for creating documents, managing spreadsheets, and scheduling.
2. Typing and Data Entry Skills: Fast and accurate typing skills are important for documentation and data management.
3. File Management: Organising and maintaining both physical and digital files.
4. Basic Bookkeeping: Understanding financial documents and basic accounting might be required, depending on the role.
5. Communication Tools: Familiarity with email communication and other messaging platforms (e.g., Slack, Microsoft Teams) is essential.
6. CRM Software: Experience with customer relationship management tools may be needed in some roles.
Soft Skills
1. Organisational Skills: Ability to manage multiple tasks and prioritize them effectively.
2. Time Management: Skills to manage one’s time efficiently to meet deadlines.
3. Attention to Detail: Precision in executing tasks and reviewing documents to avoid mistakes.
4. Communication Skills: Strong verbal and written communication skills to interact effectively with colleagues and clients.
5. Problem-Solving Skills: Ability to handle unexpected issues and find solutions quickly.
6. Customer Service Orientation: Being polite and helpful when dealing with clients and colleagues.
Other Skills
1. Adaptability: Willingness to learn new software, processes, and adapt to changes in the workplace.
2. Teamwork: Ability to work collaboratively with others in a team setting.
3. Initiative: Being proactive in identifying tasks that need to be done and taking action without being asked.
4. Confidentiality: Understanding the importance of handling sensitive information discreetly.
Qualifications and Experience
While a formal qualification may not be strictly needed, having GCSEs or equivalent qualifications, particularly in English and Maths, can be an advantage. Experience in an administrative role or a related field is also beneficial and can set you apart from other candidates. Some employers may also look for a qualification in Business Administration or a related subject.
inWallsend
54.99113132179711 -1.5336364799058433 Wallsend 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.