Senior Support Worker in Melksham inMelksham PUBLISHED FRI 7 NOV 2025 Jump to job information section
Band 4: £27,485 to £30,162 a year Per annum
PERMANENT
Oxford Health NHS Trust rH27iWzC
Job description
Job summary
Are you keen to develop a career in a service that is crucial to supporting others?Do you have
Experience
working within mental health in the community setting?Be the voice that makes the first call count! Join us in transforming how families get support from the very start!We are currently seeking a Senior Support Worker to join our CAMHS on a full time basis. With new funding from our commissioners, we're enhancing how we support families. Instead of just sending signposting letters, we'll now call every family to offer personalised advice and connect them with the right help.Join our expanding BANES and Wiltshire CAMHS SPA Team in Melksham and make a real difference from the very first conversation. This is an excellent opportunity for someone who is keen to develop their career in mental health further!
Main duties of the job
Answer and manage incoming calls from young people, parents/carers, schools, GPs, and partner agencies.Conduct structured telephone screening using standardised tools and local SPA protocols.Identify risk indicators (e.g. self-harm, safeguarding, crisis presentation) and escalate appropriately to clinical staff or duty clinicians.Gather and record relevant clinical, social, and contextual information accurately.Offer emotional support, guidance, and reassurance to callers in distress.Signpost to appropriate community or digital resources when CAMHS input is not indicated.Recognise indicators of immediate risk to self or others and follow safeguarding and crisis escalation protocols
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and
Address
es any essential criteria.As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"Our values are:"Caring, safe and excellent"We offer a wide range of benefits designed to support your career and wellbeing. These include:o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 4
Salary
£27,485 to £30,162 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
267-OC7574152
Job location
sMelksham Community HospitalSpa RoadMelkshamSN12 7NZ
Job description
Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the
Job description
,
Person Specification
and the guidance notes attached to this role to help you tailor your application.The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Job description
Job description
,
Person Specification
EssentialEssentialEducated to A-Level, NVQ Level 3, or equivalent relevant qualification, or
Experience
in Mental Health.EssentialEssentialSkills and knowledge of working with people with mental health difficulties in a community setting.EssentialEssentialUnderstanding of and ability to engage in identifying and managing safeguarding risks.Desirable.DesirableTraining or qualification in Counselling/Psychology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Are you keen to develop a career in a service that is crucial to supporting others?Do you have
Experience
working within mental health in the community setting?Be the voice that makes the first call count! Join us in transforming how families get support from the very start!We are currently seeking a Senior Support Worker to join our CAMHS on a full time basis. With new funding from our commissioners, we're enhancing how we support families. Instead of just sending signposting letters, we'll now call every family to offer personalised advice and connect them with the right help.Join our expanding BANES and Wiltshire CAMHS SPA Team in Melksham and make a real difference from the very first conversation. This is an excellent opportunity for someone who is keen to develop their career in mental health further!
Main duties of the job
Answer and manage incoming calls from young people, parents/carers, schools, GPs, and partner agencies.Conduct structured telephone screening using standardised tools and local SPA protocols.Identify risk indicators (e.g. self-harm, safeguarding, crisis presentation) and escalate appropriately to clinical staff or duty clinicians.Gather and record relevant clinical, social, and contextual information accurately.Offer emotional support, guidance, and reassurance to callers in distress.Signpost to appropriate community or digital resources when CAMHS input is not indicated.Recognise indicators of immediate risk to self or others and follow safeguarding and crisis escalation protocols
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and
Address
es any essential criteria.As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"Our values are:"Caring, safe and excellent"We offer a wide range of benefits designed to support your career and wellbeing. These include:o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Details
Date posted
November 2025
Pay scheme
Agenda for changeBandBand 4
Salary
£27,485 to £30,162 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
267-OC7574152
Job location
sMelksham Community HospitalSpa RoadMelkshamSN12 7NZ
Job description
Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the
Job description
,
Person Specification
and the guidance notes attached to this role to help you tailor your application.The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Job description
Job description
,
Person Specification
EssentialEssentialEducated to A-Level, NVQ Level 3, or equivalent relevant qualification, or
Experience
in Mental Health.EssentialEssentialSkills and knowledge of working with people with mental health difficulties in a community setting.EssentialEssentialUnderstanding of and ability to engage in identifying and managing safeguarding risks.Desirable.DesirableTraining or qualification in Counselling/Psychology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer
Details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Senior Support Worker:
Click to view
Working as a Senior Support Worker in the UK requires a combination of interpersonal, practical, and organizational skills. Here are some key skills and qualifications that are typically expected:
Interpersonal Skills
1. Communication Skills: Clearly conveying information to clients, families, and team members is crucial. This includes both verbal and written communication.
2. Empathy and Compassion: Understanding and addressing the emotional and psychological needs of clients, particularly those who may be vulnerable or experiencing difficulties.
3. Teamwork: Collaborating with other healthcare professionals, support workers, and agencies to provide comprehensive care.
Practical Skills
4. Personal Care Skills: Assisting clients with daily living activities, such as bathing, dressing, and meal preparation.
5. Crisis Management: Ability to remain calm and make decisions in emergency situations.
6. Health and Safety Awareness: Understanding health and safety regulations related to the care environment and ensuring a safe setting for clients.
Organizational Skills
7. Time Management: Effectively managing time to attend to multiple clients and ensuring that all care plans are implemented.
8. Record Keeping: Accurately documenting client progress, incidents, and communications as required by care regulations.
Leadership Skills
9. Supervisory Skills: Leading and mentoring junior staff, offering guidance, and conducting performance reviews.
10. Conflict Resolution: Handling conflicts or issues that arise within the team or with clients, finding resolution through negotiation and effective communication.
Knowledge and Qualifications
11. Qualifications: Typically, a Level 2 or Level 3 Diploma in Health and Social Care is required. For senior roles, a Level 5 Diploma or equivalent in Leadership and Management in Health and Social Care may be preferred.
12. Understanding of Care Standards: Familiarity with legislation, policies, and best practices in social and health care, including the Care Act and the Mental Capacity Act.
13. Specialized Knowledge: Depending on the role, knowledge in areas such as mental health, learning disabilities, or elderly care may be needed.
Continuous Professional Development
14. Training in Relevant Areas: Ongoing training in first aid, safeguarding, health and safety, and specific conditions related to the client group.
inMelksham
51.37285130323824 -2.1381969187942453 Melksham 
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