Customer Care Coordinator in Cramlington inCramlington PUBLISHED THU 13 NOV 2025 Jump to job information section

Job summary
Northumbria Primary Care (NPC) are delighted to be able to offer a Customer Care Coordinator post at Northumbria Way, Cramlington . We are looking to fill a 37.5 hour position.The main focus of this role would be clinical coding but not exclusively. The successful candidate will be based at the NPC central team office at Cramlington but will work as part of a team across NPC Practices providing cover during periods of leave.Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job
To collect and input data from both paper and electronic correspondence to EMIS/System OneExtract appropriate clinical

Details
from medical correspondence and other relevant documents received by the practiceWork within set time-scale, applying practice specific/ local/national and international clinical coding conventionsUse judgment to translate cases where the information included is not readily codable

About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

Details

Date posted
13 November 2025

Pay scheme
Agenda for changeBandBand 3

Salary
£24,937 to £26,598 a year Per Annum

Contract
Permanent

Working pattern
Full-time, Flexible working

Reference number
319-7609553RW

Job location
sNorthumbria Way SurgeryNorthumbria WayCramlingtonNE23 6NZ

Job description

Job responsibilities
Be able to care navigate patients to see the right person at the right time. The successful candidate will follow a formal training plan to ensure care navigation is of patients is completely accurately and confidently.To provide admin support to nursing & clinical staff.To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.To provide non clinical advice to patients, relatives, the public and internal & external agencies.To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.Abstracting and analysing information from correspondence received at the practice, typically in the form of discharge summaries and correspondence from clinicians/departments out with our organisation.Reading and accurately translating clinical information into diagnostic codes and enter the patient data on to the practices clinical system (SystmOne)To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

Job description

Person Specification

Qualifications
EssentialBasic Skills Maths and English Level 2 (A-C GCSE equivalent)NVQ 3 in Health or Diploma in Health Level 3 or Diploma in Health and Social Care Level 3, or equivalent health care related qualification or

Experience
DesirableClinical Coding qualification

Experience
and KnowledgeEssential

Experience
of working within a healthcare settingDesirableAudit

Experience
Person Specification

Experience
and KnowledgeEssential

Experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website.From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants.Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website.From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants.Employer

Details