Urgent Care Support Staff in Hull inHull PUBLISHED WED 5 NOV 2025 Jump to job information section

Job summary
City Health Care Partnership CIC are looking for highly motivated, enthusiastic individuals to join their team of Support Staff in the Urgent Treatment Centre's based in Hull Royal Infirmary. The Support Staff member will be responsible for booking in all patients on SystmOne, answering phone calls to the department, directing patients accordingly, chaperoning GPs and Practitioners, home visits, equipment and vehicles checks, medication checks, monitoring the waiting room, performing comfort calls and a variety of administration duties. Patient presentations will include undiagnosed undifferentiated illness and minor injuries, acute presentations and at times the exacerbation of long-term conditions.

Main duties of the job
The Support Staff member will be responsible for supporting the clinical team to ensure that the highest standard of clinical care is provided for patients across CHCPTo provide a professional administrative service within the Urgent Treatment Centres.To support all clinical staff in the delivery of care to patientsTo support in the day-to-day non-clinical running of the Urgent Treatment Centres.To transport and support the duty doctor or practitioner with workloads and routes within clinical priority when carrying out home visits covering Hull and East Riding of Yorkshire.You will be part of a large team that covers bases across Hull and East Yorkshire on a shift pattern that covers a service running 24 hours a day, 7 days a week over 365 days of the year.

About us
At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.As the 13thlargest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Details

Date posted
05 November 2025

Pay scheme
Agenda for changeBandBand 2

Salary
£24,465 a year pa/pr

Contract
Permanent

Working pattern
Full-time

Reference number
810-7591691

Job location
sHull Royal Infirmary Urgent Treatment CentreAnlaby RoadHullHU3 2JZ

Job description

Job responsibilities
Please see the

Job description
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Person Specification
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Job description

Job responsibilities
Please see the

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and

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Person Specification

Qualifications
EssentialLevel 2 in Business Administration or Customer Service or equivalent knowledge and

Experience
Word processing to OCR level 2 standard International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledgeCurrent Full Driving LicenseBasic Life Support training or willingness to undertakeKnowledgeEssentialKnowledge of a range of reception and administration procedures.Standard IT skills including basic knowledge of Microsoft programmes.DesirableKnowledge of stock rotation and control procedures

Experience
EssentialPrevious

Experience
working with the general publicDesirablePrevious driving

Experience
Person Specification

Experience
EssentialPrevious

Experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer

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