Patient Pathway Co-ordinator NHS Children & Young People's Gender Serv in London inLondon PUBLISHED THU 16 JAN 2025 Jump to job information section
Job description
We are seeking skilled and compassionate individuals to join the NHS Children and Young People’s Gender Service (London) in the role of Patient Pathway Co-ordinator.
The Patient Pathway Co-ordinator will be responsible for ensuring the efficient management of patient journeys through the service, from initial referral to the conclusion of treatment. The role involves working closely with clinical teams, families, and young people, ensuring that administrative processes are streamlined and that patients receive timely access to the appropriate services. This role is critical in ensuring the service runs smoothly, providing administrative support, tracking progress, and managing appointments.
The successful candidate will be someone with experience working within a multidisciplinary team in a healthcare or social care environment, with a passion for supporting young people. A commitment to working in an inclusive and empathetic manner is essential. You should have excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently in a high-pressure environment. Candidates must have a good general level of education, with English and Maths to GCSE standard or equivalent.
This is a full-time position, 37.5 hours per week, Monday to Friday.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible
The Children and Young People’s Gender Service is delivered by a comprehensive, multidisciplinary team, including paediatricians, mental health practitioners, youth workers, nurses, speech and language therapists, and occupational therapists. The service provides an in-depth assessment of each child or young person’s needs, culminating in a personalized care plan developed collaboratively with them and, when appropriate, their families or supporters. A range of care interventions is offered to address mental, physical, emotional, psychological, and social needs.
The post holder will play a key role in actively managing the administrative processes within the patient care pathway. They will identify and progress the next steps in line with clinical needs, ensuring a smooth and efficient journey for patients. This includes developing an understanding of the pathway milestones and providing comprehensive administrative support to the multidisciplinary team in their care of children and young people.
Following the recommendations of the Cass Review, NHS England has developed a new clinical model for gender identity services for children and young people, emphasising regional delivery through multidisciplinary care centres.
The London regional centre, based in London, is delivered by a partnership of Evelina London Children’s Hospital (part of Guy’s and St Thomas’ NHS Foundation Trust), Great Ormond Street Hospital, and the South London and Maudsley NHS Foundation Trust. The North West regional centre, based in Manchester and Liverpool, is delivered by a partnership of Alder Hey Children’s NHS Foundation Trust and the Royal Manchester Children’s Hospital (part of Manchester University NHS Foundation Trust).
As of 2024, the South West regional centre, based at University Hospital Bristol and Weston NHS Foundation Trust, also went live, further strengthening the national network of hubs.
These centres work together to provide high-quality, timely care to young people across the UK, including addressing the national waiting list. Additional centres are expected to launch in the future as the service continues to evolve and expand its reach.
We are committed to fostering an environment that values diversity, promotes equality of opportunity, and ensures all staff and families feel respected and supported.
For further details / informal visits contact: Name: Gender Development Services Job title: Main Contact Email address:
The Patient Pathway Co-ordinator will be responsible for ensuring the efficient management of patient journeys through the service, from initial referral to the conclusion of treatment. The role involves working closely with clinical teams, families, and young people, ensuring that administrative processes are streamlined and that patients receive timely access to the appropriate services. This role is critical in ensuring the service runs smoothly, providing administrative support, tracking progress, and managing appointments.
The successful candidate will be someone with experience working within a multidisciplinary team in a healthcare or social care environment, with a passion for supporting young people. A commitment to working in an inclusive and empathetic manner is essential. You should have excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently in a high-pressure environment. Candidates must have a good general level of education, with English and Maths to GCSE standard or equivalent.
This is a full-time position, 37.5 hours per week, Monday to Friday.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible
The Children and Young People’s Gender Service is delivered by a comprehensive, multidisciplinary team, including paediatricians, mental health practitioners, youth workers, nurses, speech and language therapists, and occupational therapists. The service provides an in-depth assessment of each child or young person’s needs, culminating in a personalized care plan developed collaboratively with them and, when appropriate, their families or supporters. A range of care interventions is offered to address mental, physical, emotional, psychological, and social needs.
The post holder will play a key role in actively managing the administrative processes within the patient care pathway. They will identify and progress the next steps in line with clinical needs, ensuring a smooth and efficient journey for patients. This includes developing an understanding of the pathway milestones and providing comprehensive administrative support to the multidisciplinary team in their care of children and young people.
Following the recommendations of the Cass Review, NHS England has developed a new clinical model for gender identity services for children and young people, emphasising regional delivery through multidisciplinary care centres.
The London regional centre, based in London, is delivered by a partnership of Evelina London Children’s Hospital (part of Guy’s and St Thomas’ NHS Foundation Trust), Great Ormond Street Hospital, and the South London and Maudsley NHS Foundation Trust. The North West regional centre, based in Manchester and Liverpool, is delivered by a partnership of Alder Hey Children’s NHS Foundation Trust and the Royal Manchester Children’s Hospital (part of Manchester University NHS Foundation Trust).
As of 2024, the South West regional centre, based at University Hospital Bristol and Weston NHS Foundation Trust, also went live, further strengthening the national network of hubs.
These centres work together to provide high-quality, timely care to young people across the UK, including addressing the national waiting list. Additional centres are expected to launch in the future as the service continues to evolve and expand its reach.
We are committed to fostering an environment that values diversity, promotes equality of opportunity, and ensures all staff and families feel respected and supported.
For further details / informal visits contact: Name: Gender Development Services Job title: Main Contact Email address:
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
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Benefits are provided by the employer and will be confirmed during your application.
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Here are 5 questions you could be
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if you apply for this job:
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Can you tell us about your previous experience working within a multidisciplinary team in a healthcare or social care environment? How did you contribute to the team's objectives?
What do you feel are the key challenges faced by young people in the healthcare system, particularly in the context of gender services?
Describe a situation where you had to manage multiple appointments or schedules simultaneously. How did you ensure that everything ran smoothly?
How do you approach problem-solving when faced with an unexpected issue in a patient’s care pathway? Could you provide an example?
Effective communication is vital in this role. Can you provide an example of how you have communicated sensitive information to a patient or their family?
1. Can you tell us about your previous experience working within a multidisciplinary team in a healthcare or social care environment? How did you contribute to the team's objectives?
2. What do you feel are the key challenges faced by young people in the healthcare system, particularly in the context of gender services?
3. Describe a situation where you had to manage multiple appointments or schedules simultaneously. How did you ensure that everything ran smoothly?
4. How do you approach problem-solving when faced with an unexpected issue in a patient’s care pathway? Could you provide an example?
5. Effective communication is vital in this role. Can you provide an example of how you have communicated sensitive information to a patient or their family?
Useful skills for a Patient Pathway Co-ordinator NHS Children & Young People's Gender Serv:
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To work as a Patient Pathway Coordinator in the NHS, particularly in the Children & Young People's Gender Service, you will need a combination of healthcare knowledge, administrative skills, and interpersonal abilities. Here are some essential skills and qualifications that may be required:
Educational Qualifications:
1. Relevant Degree: A degree in health care, social work, or related fields may be beneficial. Some positions may require healthcare-specific qualifications.
2. Certification/Training: Specialized training in children's health or gender identity issues can be advantageous.
Skills:
1. Organizational Skills: Ability to coordinate multiple patient pathways, manage appointments, and maintain accurate records.
2. Communication Skills: Strong verbal and written communication skills to interact effectively with patients, families, and healthcare professionals.
3. Interpersonal Skills: Ability to build rapport with young patients and their families while showing empathy and understanding.
4. Problem-Solving Skills: Ability to address issues that arise during the patient pathway and find suitable solutions.
5. Knowledge of Healthcare Systems: Familiarity with NHS structures, policies, and procedures, particularly in relation to gender services.
6. Understanding of Gender Diversity: Awareness of issues relating to gender identity, especially as it pertains to children and young people, including best practices in supporting their needs.
7. Data Management Skills: Proficiency in using healthcare systems and managing patient information securely and confidentially.
8. Collaboration and Teamwork: Ability to work effectively within multidisciplinary teams.
Experience:
1. Healthcare Experience: Previous experience working in a healthcare setting, particularly with children and young people, can be crucial.
2. Administrative Experience: Experience in administrative roles, managing patient records, and coordination tasks will be beneficial.
Personal Traits:
1. Empathy and Compassion: A strong capacity for empathy to support patients through often sensitive and complex situations.
2. Resilience: The ability to cope with challenging scenarios and maintain professionalism in stressful conditions.
3. Attention to Detail: Ensuring all aspects of patient care are accurately recorded and managed.
Continuous Professional Development:
Staying informed about current issues in gender healthcare and children's services through professional training and development opportunities can also be a significant asset.
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